Dalite Luster
Riverview,FL
Summary
Capable and professional administrator seeking a position in a deadline driven work environment. Strong organizational and communication skills, the ability to effectively multitask and demonstrated success in building positive working relationships at all levels. A highly motivated self-starter who is fully committed to proving herself in a new career.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Office Manager
Miles of Care Home Health Services
06.2014 - Current
- Initiates the hiring process for caregivers including processing applications, background screening, testing, interviewing, and reference validation
- Maintains documentation in appropriate computer platform program which includes a detailed, accurate assessment tool for each member to document member status, needs of care, and LOC outcome
- Educates families as to next steps in the process of enrollment into MyCare-Ohio
- Orients caregivers and maintains current caregiver files in accordance with policies and procedures
- Records employee information such as personnel data, compensation, benefits, tax data, attendance, performance reviews, evaluations, and termination date and reason
- Enters, maintains, and corrects client, employee, payroll, billing, and related accounting data into the computer
- Orders and maintains office supplies, forms, and equipment
- Visits prospective clients/clients after referrals are made to introduce Miles of Care Home Care
- Schedules shifts by matching caregiver qualifications and availability to clients' needs
- Supervises caregivers and completes performance appraisals for caregivers at specified intervals
Dispatch Coordinator
Central States Management/AMVETS
01.2005 - 06.2014
- Scheduled and dispatched drivers, work crews, vehicles, or equipment to appropriate locations according to predetermined schedules, customer requests or immediate needs
- Relayed information such as work orders or other messages to and from work crews, field inspectors, supervisors, or emergency personnel
- Used telephones, two-way radios, or text messages to contact employees or emergency personnel
- Corresponded with supervisors or customers to resolve problems, requests for services or equipment
- Prepared daily work schedules and prepared work orders for crews
- Organized work requests and customer requests
Customer Service Desk Supervisor
Value City Department Store
10.1999 - 01.2005
- Answered customers' questions, resolved problems, and maintained customer satisfaction by providing problem-solving resources
- Maximized customer operational performance by providing help desk resources and technical advice
- Accomplished customer service human resource objectives by recruiting, selecting, training, and coaching employees
- Managed customer service staff, communicated job expectations, and performs appraisals and job reviews
- Improved customer service quality results by conducting surveys and studying, evaluating, and re-designing processes
Education
General Studies/DECA Graduate -
Lima Senior High School
Lima, Ohio01.1992
Skills
- Clear oral/written communication
- Billing
- Scheduling and calendar management
- Bookkeeping
- Payroll and budgeting
- Documentation and control
- Staff hiring
- Scheduling
- Training and coaching
References
Promptly available upon request.
Certification
- Gerontology
- CNA
Timeline
Office Manager
Miles of Care Home Health Services
06.2014 - Current
Dispatch Coordinator
Central States Management/AMVETS
01.2005 - 06.2014
Customer Service Desk Supervisor
Value City Department Store
10.1999 - 01.2005
- Gerontology
- CNA
General Studies/DECA Graduate -
Lima Senior High School
Similar Profiles
VIFIN KUNJACHANVIFIN KUNJACHAN
Counsellor ,patient Care Coordinator at Call Health Home Care Services,Ovo Healthcare,Max Home CareCounsellor ,patient Care Coordinator at Call Health Home Care Services,Ovo Healthcare,Max Home Care
Chelsea CottonChelsea Cotton
PCA Personal Care Assistant at Golden Miles Home ServicesPCA Personal Care Assistant at Golden Miles Home Services
Marjoree CorlessMarjoree Corless
Human Resources Coordinator at Home Health Care, Health Services, Consumer Direct Care Network of Washington StateHuman Resources Coordinator at Home Health Care, Health Services, Consumer Direct Care Network of Washington State