Dalite Luster
Riverview,FL
Summary
Capable and professional administrator seeking a position in a deadline driven work environment. Strong organizational and communication skills, the ability to effectively multitask and demonstrated success in building positive working relationships at all levels. A highly motivated self-starter who is fully committed to proving herself in a new career.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Office Manager
Miles of Care Home Health Services
06.2014 - Current
- Initiates the hiring process for caregivers including processing applications, background screening, testing, interviewing, and reference validation
- Maintains documentation in appropriate computer platform program which includes a detailed, accurate assessment tool for each member to document member status, needs of care, and LOC outcome
- Educates families as to next steps in the process of enrollment into MyCare-Ohio
- Orients caregivers and maintains current caregiver files in accordance with policies and procedures
- Records employee information such as personnel data, compensation, benefits, tax data, attendance, performance reviews, evaluations, and termination date and reason
- Enters, maintains, and corrects client, employee, payroll, billing, and related accounting data into the computer
- Orders and maintains office supplies, forms, and equipment
- Visits prospective clients/clients after referrals are made to introduce Miles of Care Home Care
- Schedules shifts by matching caregiver qualifications and availability to clients' needs
- Supervises caregivers and completes performance appraisals for caregivers at specified intervals
Dispatch Coordinator
Central States Management/AMVETS
01.2005 - 06.2014
- Scheduled and dispatched drivers, work crews, vehicles, or equipment to appropriate locations according to predetermined schedules, customer requests or immediate needs
- Relayed information such as work orders or other messages to and from work crews, field inspectors, supervisors, or emergency personnel
- Used telephones, two-way radios, or text messages to contact employees or emergency personnel
- Corresponded with supervisors or customers to resolve problems, requests for services or equipment
- Prepared daily work schedules and prepared work orders for crews
- Organized work requests and customer requests
Customer Service Desk Supervisor
Value City Department Store
10.1999 - 01.2005
- Answered customers' questions, resolved problems, and maintained customer satisfaction by providing problem-solving resources
- Maximized customer operational performance by providing help desk resources and technical advice
- Accomplished customer service human resource objectives by recruiting, selecting, training, and coaching employees
- Managed customer service staff, communicated job expectations, and performs appraisals and job reviews
- Improved customer service quality results by conducting surveys and studying, evaluating, and re-designing processes
Education
General Studies/DECA Graduate -
Lima Senior High School
Lima, Ohio01.1992
Skills
- Clear oral/written communication
- Billing
- Scheduling and calendar management
- Bookkeeping
- Payroll and budgeting
- Documentation and control
- Staff hiring
- Scheduling
- Training and coaching
References
Promptly available upon request.
Certification
- Gerontology
- CNA
Timeline
Office Manager
Miles of Care Home Health Services
06.2014 - Current
Dispatch Coordinator
Central States Management/AMVETS
01.2005 - 06.2014
Customer Service Desk Supervisor
Value City Department Store
10.1999 - 01.2005
General Studies/DECA Graduate -
Lima Senior High School
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