Dalitza López
Ft Worth,Tx
Summary
Hardworking and reliable professional with 5 years of experience in mortgage servicing. Skilled in loss mitigation with a strong focus on meeting goals and customer satisfaction. A quick learner with a positive attitude, committed to delivering high-quality results and contributing to team success.
Overview
16
16
years of professional experience
Work History
Home Solutions II Manager
Mr. Cooper- Rushmore Servicing
06.2022 - Current
- Responsible for a team
- Responsible for arranging alternatives to foreclosures on a specific portfolio of mortgage loan accounts
- Working alternatives that included modifications, short sales, deed in lieu, cash cures, and charge-offs
- Approving team time off, providing coaching and feedback to meet goals
- Conducting team meetings
- Track agents on the phone and queue
Loss mitigation supervisor
Bayview Loan Servicing, LLC aka Community Loan Servicing
01.2021 - 06.2022
- Responsible for a group of Loan Associates
- Responsible for arranging alternatives to foreclosures on a specific portfolio of mortgage loan accounts
- Working alternatives that included modifications, short sales, deed in lieu, cash cures, and charge-offs
- Approving team time off, providing coaching and feedback to meet goals
- Conducting team meetings
Stericycle
01.2019 - 05.2019
- Assist all UCLA patients in creating and accessing their medical information via the company's website, assist with any technical issue while following all HIPPA laws and guidelines, all this through inbound calls
Passenger Service Agent
Envoy Air Inc
11.2014 - 01.2019
- Completes activities, associated paperwork and/or computer entries related to boarding and/or deplaning passengers
- Key passenger information into the ticketing reservation system
- Assist passengers with reservations, ticketing, and adjustments to itinerary
- Greet passengers and provides necessary travel and gate information
- Keep passengers informed and make announcements to ensure important information is communicated about their itineraries, flights, and luggage
- Coordinate with internal resources to ensure passenger information is processed, and flights are dispatched on time
- Accept passenger luggage and create and affixes bag labels to ensure proper delivery
- All other duties as assigned
Field Services - Grass Team
CoreLogic
08.2014 - 11.2014
- Perform administrative duties such invoicing, yard maintenance orders, time sheets, analytical Service reports
- Knowledge of Investor guidelines- FHA, FNMA,FHLMC, and VA
- Discern customer needs and offer advice or recommendations
- Address customer issues in a timely manner to ensure high level of customer satisfaction
- Formulate relationships of trust with customers
Social Work Intern
Residencial Jardines de Oriente
02.2010 - 07.2014
- Company Overview: Humacao, Puerto Rico
- Actively participate in training and team meetings
- Coordinate events and workshops
- Conduct interviews with vendors, associates, service users and their families to assess and review their situation
- Recognized by supervisor for being highly effective in collaborating with community and team members
- Humacao, Puerto Rico
Front End Supervisor
Ross Stores
04.2008 - 02.2010
- Company Overview: Watauga, Texas
- Responsible for ensuring that the best services are being delivered to the customers by maintaining a professional work environment
- Handles all the transactions and the relevant correspondence like check approvals, refunds, gifts, discounts, etc
- Trains and supervises all the staff members and ensures that they comply with the given rules and regulations
- In charge of all employees work schedule
- Watauga, Texas
Education
AA/ TCC - Airport Customer Service Ticketing, Airport Customer Service Essentials Certification
FlagShip University
11.2014
Bachelor Degree - Social Science majoring in Social Work
Universidad del Turabo (Turabo University)
Naguabo, P.R.05.2014
High School Diploma - Marketing and Tourism
Escuela Superior Vocacional Petra Zenón de Fabery
Trujillo Alto, PR05.2005
Skills
- Bilingual: Spanish & English
- Microsoft Word
- PowerPoint
- Excel
- Outlook
- Sabre
- Ability to work under pressure
- Ability to work under minimal supervision
- Organized
- Responsible
- Punctual
- Excellent interpersonal relationships
- Flexibility
- Ability to document and analyze customer issues
- Time Management
- Complex Problem-Solving
- Staff Management
References
Available upon request
Timeline
Home Solutions II Manager
Mr. Cooper- Rushmore Servicing
06.2022 - Current
Loss mitigation supervisor
Bayview Loan Servicing, LLC aka Community Loan Servicing
01.2021 - 06.2022
Stericycle
01.2019 - 05.2019
Passenger Service Agent
Envoy Air Inc
11.2014 - 01.2019
Field Services - Grass Team
CoreLogic
08.2014 - 11.2014
Social Work Intern
Residencial Jardines de Oriente
02.2010 - 07.2014
Front End Supervisor
Ross Stores
04.2008 - 02.2010
AA/ TCC - Airport Customer Service Ticketing, Airport Customer Service Essentials Certification
FlagShip University
Bachelor Degree - Social Science majoring in Social Work
Universidad del Turabo (Turabo University)
High School Diploma - Marketing and Tourism
Escuela Superior Vocacional Petra Zenón de Fabery
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