Da’Liyah Bryant
Tampa
Summary
Adept at conflict resolution and customer service, I excelled at Kggco by significantly enhancing customer retention through compassionate grievance handling and effective problem-solving. My proficiency in Microsoft Excel and active listening skills underpin my ability to foster positive relationships, mentor new hires, and drive a customer-centric culture, markedly improving satisfaction rates.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Kggco
08.2023 - 08.2024
- Managed conflicts effectively under stress.
- Addressed customer grievances compassionately, leading to higher retention rates.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
Customer Service Representative
Adecco
09.2022 - 04.2024
- Respond to customer inquiries in a timely, friendly, and professional manner.
- Provide accurate information about products, services, and company policies.
- Resolve customer complaints efficiently while maintaining a positive customer experience.
- Process orders, forms, applications, and requests.
Education
Middleton High School
Tampa, FL06.2022
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Call center experience
- Computer proficiency
- Conflict resolution
- Complaint handling
- Microsoft Excel
- Complaint resolution
- Payment processing
- Professional telephone demeanor
- Call center operations
- Microsoft outlook
- Follow-up skills
- Call management
- Order processing
- Team development
- Documentation
- Microsoft PowerPoint
- Technical support
- Quality control
- Live chat support
- Sales expertise
- Order fulfillment
- Account updating
- Account management
- Reading comprehension
- Office equipment proficiency
Timeline
Customer Service Representative
Kggco
08.2023 - 08.2024
Customer Service Representative
Adecco
09.2022 - 04.2024
Middleton High School
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