Daliza Ramos-Echevarria
Port St. Lucie,FL
Summary
Accomplished Case Manager adept at handling high caseloads without sacrificing quality of care. Operates exceptionally well in high-pressure environments. Recommends best resources and courses of action to benefit patient needs and return each to optimal quality of life. Demonstrate continuous effort to improve operations, decrease LOS, streamline work processes and work cooperatively to provide quality seamless customer service.
Overview
15
15
years of professional experience
Work History
Rehabilitation Case Manager
Memorial Regional Hospital South
Hollywood, FL
02.2011 - 02.2019
- Provided referrals to appropriate health care providers or other community resources.
- Counseled clients on available resources within the community that could help meet their needs.
- Participated in professional development activities related to case management best practices.
- Participated in interdisciplinary team meetings to discuss treatment options.
Manager Social Work & Discharge Planning
Memorial Regional Hospital Hollywood
Hollywood, FL
05.2006 - 02.2011
- Coached, mentored and trained team members in order to improve their job performance.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
Cardiac Social Worker
Memorial Regional Hospital Hollywood
Hollywood, FL
03.2004 - 05.2006
- Attended team meetings and provided feedback on case updates and treatment recommendations.
- Collaborated with family members to provide comprehensive support services to clients.
- Developed individualized service plans with clients to address their identified goals.
Education
Master of Science - Health Services Administration
Barry University
Miami, FL05-2006
Master of Science - Case Management
Hunter School of Social Work
New York, NY01-1996
Bachelor of Science - Police Science
John Jay College of Criminal Justice of The City University of New York
New York, NY05-1986
Skills
- Discharge Planning
- High-Risk Assessments
- Adult Protective Services
- Employee Supervision
- Patient Satisfaction
Languages
Spanish
Professional
Timeline
Rehabilitation Case Manager
Memorial Regional Hospital South
02.2011 - 02.2019
Manager Social Work & Discharge Planning
Memorial Regional Hospital Hollywood
05.2006 - 02.2011
Cardiac Social Worker
Memorial Regional Hospital Hollywood
03.2004 - 05.2006
Master of Science - Health Services Administration
Barry University
Master of Science - Case Management
Hunter School of Social Work
Bachelor of Science - Police Science
John Jay College of Criminal Justice of The City University of New York
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