Dalla Coulibaly
Brooklyn,NY
Summary
Highly motivated and dedicated professional with a strong background in customer service, sales, and business communications. Proven track record of improving sales and enhancing customer satisfaction through exceptional service and strategic product recommendations. Adept at handling cash transactions, managing customer relations, and training new employees. Seeking to leverage my skills and experience in a customer service-focused role to contribute to the growth and success of a dynamic organization. Currently pursuing a degree in Business Communications from Baruch College, with a solid foundation in small business entrepreneurship and a commitment to continuous learning and development.
Overview
7
7
years of professional experience
Work History
Youth Counselor
Queens Community House
09.2017 - 05.2024
- Developed and implemented lesson plans for youth programs. - Provided homework assistance and academic support to children. - Organized and supervised recreational activities
- Developed and conducted lesson plans tailored to the needs of diverse children.
- Supervised youth in engaging environment to promote security and safety for all ages.
- Provided homework assistance, leading to a 15% improvement in student grades.
- Encouraged children to talk issues out with each other and without anger, which eased tense situations.
Customer Service Representative
Best Buy
11.2019 - 03.2022
- Provided excellent customer service, resolving issues swiftly and improving customer retention by 15%.
- Coordinated store pick-ups and managed inventory, ensuring smooth operations and customer satisfaction.
- Managed cash transactions efficiently, maintaining a balanced register with a 99.9% accuracy rate.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Sales Associate
Foot Locker
04.2021 - 01.2022
- Delivered exceptional customer service, assisting customers in selecting products, resulting in a 10% increase in sales.
- Trained new employees on product knowledge and sales techniques.
- Utilized product knowledge to upsell and recommend complementary products, enhancing customer satisfaction.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
Education
Bachelor of Science - Small Business Entrepreneurship
The Borough of Manhattan Community College
NY05.2025
High School Diploma -
Hillcrest High School
Jamaica, NY06.2018
Skills
- Proficient in Microsoft Word, Excel, PowerPoint, and Access
- Strong communication and interpersonal skills
- Excellent organizational and multitasking abilities
- Customer-focused with a problem-solving mindset
Accomplishments
- Dean's List at The Borough of Manhattan Community College (2018-2020)
- Nominated for the National Honor Society and the National Society of Leadership and Success
- Hillcrest Cotillion and Honor Roll (2016-2018)
Cover Letter
Dalla Coulibaly, 572 Warren St, Brooklyn, NY, 11217, (929) 438-1386, dallac927@gmail.com, I am writing to express my interest in the Customer Service Representative position at, as advertised. With a strong background in customer service and a passion for helping others, I am confident in my ability to contribute effectively to your team. During my tenure at Queens Community House, Foot Locker, and Best Buy, I developed and honed my skills in customer interaction, problem-solving, and team collaboration. I have consistently demonstrated my ability to provide exceptional service and build positive relationships with customers. My experience in managing transactions, addressing inquiries, and resolving issues has equipped me with the skills necessary to excel in a customer service role. I am excited about the opportunity to bring my experience and skills to your team and contribute. Thank you for considering my application. I look forward to the opportunity to discuss how my background, skills, and enthusiasm can be in line with the needs of your team. Sincerely, Dalla Coulibaly
Volunteer Experience
Queens Community House, 2016, 2017, Assisted in community events and youth programs.
Hobbies and Interests
- Virtual Enterprise International Youth Business Summit 2018
- BizTek Game Night Organizer
Timeline
Sales Associate
Foot Locker
04.2021 - 01.2022
Customer Service Representative
Best Buy
11.2019 - 03.2022
Youth Counselor
Queens Community House
09.2017 - 05.2024
Bachelor of Science - Small Business Entrepreneurship
The Borough of Manhattan Community College
High School Diploma -
Hillcrest High School
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