Summary
Overview
Work History
Education
Skills
dalla
Timeline
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Dalla Pry

Orange Park,FL

Summary

Dynamic leader and compassionate advocate with a proven track record at Mohawk Metals LLC and Jacksonville Humane. Excelled in team leadership and customer service, enhancing team performance and customer satisfaction. Skilled in organizing efficient workflows and fostering collaboration. Achieved significant improvements in productivity and animal welfare through strategic initiatives and effective team mentoring.

Overview

14
14
years of professional experience

Work History

Volunteer

Jacksonville Humane
Jacksonville, FL
03.2012 - Current
  • Ensured the safety and well-being of all animals in my charge.
  • Monitored animal health and behavior, reporting any changes or concerns to management.
  • Collaborated with veterinarians on the treatment plan for each individual animal.
  • Helped rehabilitate injured or sick animals by providing special diets and medications as prescribed by veterinarian staff.
  • Administered vaccinations according to veterinary instructions.
  • Developed relationships with local shelters to assist with adoption services.
  • Participated in community outreach events promoting responsible pet ownership.
  • Promoted optimal animal health by feeding and watering on regular schedule.
  • Fed and watered animals in care, following special diets and regular medication administration schedules.
  • Played with dogs and cats to maintain socialization and reduce stress.
  • Followed precise feeding instructions and schedules for animals under care.
  • Adhered to pet care plans, medication requirements and dietary restrictions as part of quality care.
  • Emptied litter boxes, refilled with fresh litter and cleaned animal bedding.
  • Administered medications to animals.
  • Assessed animals for injury and illness.
  • Taught animals sit, stay and other basic commands.
  • Socialized animals to prepare for adoption.
  • Scheduled grooming and veterinary appointments for animals.
  • Screened individuals interested in adopting pets.

Manager

Mohawk metals llc
Jacksonville, FL
04.2011 - Current
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Established processes to ensure efficient workflow throughout the organization.
  • Resolved conflicts between employees by providing guidance on company policies and procedures.
  • Initiated new projects that resulted in increased productivity across all departments.
  • Provided leadership during times of organizational change or crisis situations.
  • Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
  • Reviewed contracts before signing them on behalf of the organization.
  • Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
  • Scheduled interviews for potential candidates and conducted reference checks prior to hire.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Recruited and hired qualified candidates to fill open positions.
  • Oversaw daily operations, maintaining efficiency and quality standards.
  • Resolved customer complaints and issues promptly, maintaining a positive brand image.
  • Negotiated contracts and agreements with vendors and suppliers to reduce costs.
  • Enhanced customer satisfaction through the development of a customer service excellence program.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Delegated work to staff, setting priorities and goals.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Recruited and trained new employees to meet job requirements.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Assigned work and monitored performance of project personnel.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Created and managed budgets for travel, training, and team-building activities.
  • Implemented quality control measures to uphold company standards.

Education

High School Diploma -

Atlantic Southeastern Academy
Miami, FL
09-2008

Skills

  • Teamwork and collaboration
  • Organized and efficient
  • Recordkeeping
  • Team leadership
  • Volunteer orientation
  • Positive attitude
  • Answering phones
  • Customer service

dalla

  • Hello my name is Dalla i have foster for animal care and control and jacksonville humane i have done medically needy fosters to the bottle babies as well i love to work with animals and as well as have animals of my own i do those things in my spare time i have a job at mohawk metals with flex hours due to circumstances unforeseen my partner was the owner and has recently passed away so now i help run those companies for his children until they turn 18 . i have worked within these companies since 2011 doing as little as customer service handling large amounts of money and title work and much more .

Timeline

Volunteer

Jacksonville Humane
03.2012 - Current

Manager

Mohawk metals llc
04.2011 - Current

High School Diploma -

Atlantic Southeastern Academy

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