Dallana Burczyk
Port Saint Lucie,Fl
Summary
Customer- Employee Centric Professional who embrace employee’s development and talent retention. Highly proficient in operations and strategy execution and innovation resulting in cost reduction and profit increase. Loyal and Ethic professional focused on process improvements and implementation to deliver key performance indicators. Experienced Logistics and Operations Manager proficient at monitoring operational pulse to deliver relevant information to all major internal customers and stakeholders. Accustomed to working with multiple entities to achieve business goals for logistics, service, sales, strategies and processes. Dedicated Logistics Manager contributing solutions to performance issues and high freight costs. Knowledgeable in new employee training and safety procedures. Offers a successful career history comprising more than 19 years.
Overview
19
19
years of professional experience
Work History
Market Delivery- Logistics Manager
Lowe's Companies, Inc
Pompano Beach, FL
09.2020 - 02.2023
- Fostered operational excellence by adopting and implementing business best practices focused on speed, quality and productivity leveraging, people, process and technology resulting in higher employee engagement and overall customers satisfaction
- Led transformation program across Business Units and other Cross dock terminals utilizing new technology, 3PL partnership, leadership, IT and operations teams to launch first eco-system creating roadmap for new eco systems
- Maintained strategic Cross- functional partnership with distribution center, transportation, selling stores, 3PL's, last mile carriers, Export companies and vendors by utilizing continuous improvement tools meeting KPI
- Analyzed scorecards to drive exceptional last mile performance by monitoring routing, adjusting capacity to meet customer needs, working with 3PL resulting in sustained completion and on time delivery rates above goal
- Served as Subject matter expert on store operations and reverse inventory processes, piloting reselling program, Inventory logistics with 3PL & 4PL, carriers, vendors, DC, Liquidation, Outlets partners reducing damaged inventory rate to 6%
- Oversaw team of leaders and associates, promoting culture, providing day to day guidance, training as well as individual feedback as needed to create safe, collaborative and goal-oriented working environment
- Spearheaded reselling process with Outlet locations by managing inventory movements, stock levels, current sales trends and network availability increasing Outlets margin and sales by 20%
- Collaborated with asset protection, inventory control, financing, and operation analyst teams weekly testing processes, levering data to confirm process gaps with stakeholders creating new store operations processes for network.
- Tracked production and quality control systems to proactively identify deficiencies.
- Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
- Managed logistics budgets and forecasting to achieve cost-effective operations.
- Negotiated transportation and logistics contracts to reduce shipping costs
- Led improvement initiatives to advance operational efficiencies and increase revenue
- Monitored logistics performance and identified improvement opportunities
- Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
- Directed shipping and receiving of wide range of products daily.
Operations Manager
Lowes’s Companies, Inc, Sunrise
Port Saint Lucie And Sunrise , FL
02.2014 - 09.2020
- Managed daily operations focused on inventory controls, safety, execution of company policies and procedures resulting on favorable inventory results and overall top performance stores
- Validated execution of Installed sales programs, safety, CRM, 3PL, Freight flow, Expenses, Back and Front-end operations using Daily Checklist and interactions with direct reports
- Empowered store team to share knowledge and teamwork through mentor program resulting in cross-trained supervisors and subject matter expects for stores
- Directed teams on implementation of sales strategies, operation excellence and financial performance (P&L) by providing daily guidance and support resulting on sales increase of 12
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits
- Mitigated business risks by working closely with staff members and assessing performance
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow
- Assisted in recruiting, hiring and training of team members
Area Operations Manager
Lowes’s Companies, Inc, South Florida
South Florida , FL
11.2011 - 02.2014
- Led training, development and operations excellence focus across south Florida Market by executing Company programs and encouraging shared knowledge, resulting in multiple promotions for hourly and leadership roles
- Conducted business reviews and stores visits focusing on areas as Inventory / Sarbanes-Oxley, Last Mile experience, Employee training and store operations resulting on passing score over 86% for all 15 stores
- Pioneered initiatives such as Omni- channel/ parcel shipment experience resulting on additional 45 stores company wide
- Worked with store managers teams on training their teams creating Market SME (subject matter experts) to support operations training and on-boarding programs and sustains operations excellence
- Provided sales floor support through employee coaching and engagement to enhance omnichannel service experience in-store, on-line, and in-home
- Embraced and adapted company mission and change of Leadership style initiatives working daily with leadership teams to fulfill future needs and demands
- Spearheaded operational procedures and processes to improve efficiency and optimize operations
- Devised and executed training plans for new and existing staff to support competency and compliance
- Enforced compliance with local, state and federal regulations and company standards
Administrative/ Zone Manager
Lowes’s Companies, Inc, Fort Lauderdale
Fort Lauderdale, FL
07.2004 - 11.2011
- Served as subject matter expert for front and back-end operations for market facilitating Employee transition to 3PL delivery
- Provided sales floor support through daily employee coaching and engagement to enhance omnichannel service experience in-store, on-line, and in-home increasing profit by 7%
- Supported Grand openings for Miami Area stores establishing sales culture for store and surrounding market by direct focus on team building and acquisition of talent through recruiting, hiring, training & coaching of sales team
- Inspired culture of personal responsibility and contribution at all levels through clear and predictable cadence of accountability resulting on highly engaged teams.
Education
Certification - Supply Chain Management
Rutgers, The State University of New Jersey
New Brunswick, NJ02.2022
Certification - Organizational Leadership
Lowe's University
NC 08.2017
Associate of Arts - Business Administration And Management
EAN
Colombia 02.2002
No Degree - Certification-Sales Force
Pathstream
Skills
- Work ethic and dependability
- Time management
- Problem solving
- Listening and Communication
- Leadership and Partnership Building
- Employee Relations, Retention and Talent development
- Third-party (3PL) Logistics
- Microsoft Office 365: Teams, Word, Excel, Outlook, PowerPoint, and OneNote
- Warehouse Management System WMS/ Blue Yonder
- Customer Relationship Management (CRM)
- Workforce Central, Workday
- Customer Service Experience Insight Platform: Medallia
- Oracle/ PeopleSoft
- Product Management
- Shipping and Receiving
- Market Research Management
- Supply Chain Management
- Route Optimization
- Distribution And Warehousing
- Carrier Negotiations
- Policy And Procedure Adherence
- Profit And Loss Management
- Management
- Continuous Improvement Projects
- Reverse Logistics
- Warehouse Operations
- Operational Management
Timeline
Market Delivery- Logistics Manager
Lowe's Companies, Inc
09.2020 - 02.2023
Operations Manager
Lowes’s Companies, Inc, Sunrise
02.2014 - 09.2020
Area Operations Manager
Lowes’s Companies, Inc, South Florida
11.2011 - 02.2014
Administrative/ Zone Manager
Lowes’s Companies, Inc, Fort Lauderdale
07.2004 - 11.2011
Certification - Supply Chain Management
Rutgers, The State University of New Jersey
Certification - Organizational Leadership
Lowe's University
Associate of Arts - Business Administration And Management
EAN
No Degree - Certification-Sales Force
Pathstream
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