Dallana De Leon
Orange County,CA
Summary
Professional with significant experience in delivering impactful solutions. Strong focus on team collaboration and achieving results, known for adapting to changing needs and reliability. Skilled in project management, strategic planning, and problem-solving. Known for clear communication, leadership, and results-driven approach. Knowledgeable administrative assistant with a solid background in staff coordination and operational support. Proven track record in enhancing team efficiency and implementing streamlined processes. Demonstrated ability to foster strong team collaboration and adapt to evolving demands.
Overview
12
12
years of professional experience
Work History
Staff Specialist
County of Orange, Environmental Resources
12.2021 - 10.2024
- Coordinated meetings with executive-level board members
- Managed requisitions for various projects
- Led and executed a comprehensive records disposition project, reviewing hundreds of files from1970 to the present, and provided recommendations based on the OCPW records retention schedule
- Managed digital and print content, ensuring consistent branding across platforms including websites, newsletters, reports, and presentations
- Represented the organization at community events and local government affairs, ensuring clear communication and brand presence
- Oversaw the organization of office supplies, equipment, and storage areas for streamlined staff access
- Gathered, compiled, and analyzed data to ensure timely completion of projects
- Submited expediters for travel, training, and record scanning; manage water pollution cases within CRM as needed
- Assisted the public by directing inquiries related to environmental and watershed issues to the appropriate departments
- Led successful project initiatives from conception through completion, consistently meeting deadlines and staying within budget constraints.
- Managed vendor relationships to ensure timely delivery of products and services while minimizing costs.
- Collected, arranged, and input information into database system.
- Oversaw risk management efforts within the department, identifying potential vulnerabilities and implementing mitigation strategies as needed.
- Enhanced team productivity by streamlining communication and implementing efficient project management tools.
Southern California Region Administrative Assistant
JWilliams Staffing
10.2021 - 12.2021
- Keep records of Southern California recruitment; active employees, terminations, and potential hires
- Assist a team of schedulers, recruiters, and all candidates staffed
- Maintain and build relationships with current, stale, and new clients to drive business
- Attend different events with the property management community
- Develop and implement administrative development by providing action plans
- Create spreadsheets for our team to review our week-by-week progress with staff changes and new clients
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Trust & Safety Specialist
Clutter
06.2020 - 04.2021
- Process all incoming claims for damage and lost items or property and respond within48 hours
- Create innovative resolutions for escalations, while providing qualitative data to our operations management team to create updated processes including but not limited to administrative services
- Communicate with appropriate departments based on the specific case in order to find a direct resolution
- Create PowerPoint Presentations to coach our customer experience team
- Analyze both quantitative and qualitative data to assist our department in identifying areas of improvement
Customer Experience
Joybird
02.2017 - 12.2017
- Exceed customer satisfaction by thinking outside of the box and consistent follow-ups
- Advise customers of various products matching their wants and needs by building rapport
- Communicate with customers via e-mail, phone, and chat systems, as this is an e-commerce company
- Extensive knowledge of carpentry, furniture quality, and material sustainability
Sales Center Team Lead
William Warren Group
12.2013 - 02.2017
- Supervise and mentor10+ agents in a specialized in-house call center with5-6 direct reports
- Team handles an average of800 calls daily
- Increased sales conversion by10% during my tenure
- Prepare and deliver monthly performance evaluations as well as disciplinary actions such as write-ups and coaching sessions
- Assist with special projects, organizing and managing the calendar, and coordinating corporate functions & events
- Review potential candidates to fill various sales and customer service positions, including phone interviews, follow-up in-person interviews, and onboarding processes
- Maintain confidentiality with all customer files, office files, and agent documentation
Front Desk Clerk
Shore Hotel
08.2012 - 11.2013
- Render exceptional customer service to all guests and potential guests by assisting them in a friendly, efficient, courteous, and professional manner
- Schedule reservations over the phone, via email, and in-person using the Opera Reservation System
- Offer concierge services to guests with fluent knowledge of local restaurants, special events, city attractions, and guest amenities
Education
BA - Human Communication Studies
Cal State University, Fullerton
05.2022
AA - Communication Studies
Irvine Valley Community College
05.2020
Skills
- Spanish- Fluent written & verbal
- Type 51WPM
- Microsoft Office suite- Word, Excel, PowerPoint, Outlook
- Employee relations
- Customer relations
- Problem-Solving
- Creative & Innovative
Timeline
Staff Specialist
County of Orange, Environmental Resources
12.2021 - 10.2024
Southern California Region Administrative Assistant
JWilliams Staffing
10.2021 - 12.2021
Trust & Safety Specialist
Clutter
06.2020 - 04.2021
Customer Experience
Joybird
02.2017 - 12.2017
Sales Center Team Lead
William Warren Group
12.2013 - 02.2017
Front Desk Clerk
Shore Hotel
08.2012 - 11.2013
AA - Communication Studies
Irvine Valley Community College
BA - Human Communication Studies
Cal State University, Fullerton
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