Dallana Valdes
Miami,FL
Summary
Dynamic and detail-oriented professional with proven experience in customer service and scheduling, honed at CH Medical Group Corp and La Colonia Medical Centers. Excelled in conflict management and HIPAA compliance, significantly enhancing patient satisfaction and office efficiency. Adept at leveraging verbal communication skills and medical terminology knowledge to foster positive interactions and streamline operations.
Overview
10
10
years of professional experience
Work History
Front Desk Receptionist
Ch Medical Group Corp
04.2024 - Current
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Completed all tasks in compliance with company policies and procedures.
- Maintained accurate records of visitor logs for security purposes and compliance with company policies.
- Resolved customer problems and complaints.
Referral Coordinator
La Colonia Diagnostic Centers
02.2019 - 04.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Scheduled appointments with specialists on behalf of clients.
- Maintained a high level of accuracy in referral documentation, ensuring smooth transitions between healthcare providers.
Front Desk Receptionist
La Colonia Medical Centers
06.2015 - 02.2019
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Completed data entry and filing to keep records updated for easy retrieval.
- Resolved customer problems and complaints.
Education
Mri Technologist Program With Clinical Training -
Med College
Miami, FL04-2024
GED -
Martirez De Giron
Cuba06-2006
Skills
- Customer service
- Scheduling
- Verbal and written communication
- Scheduling appointments
- Conflict management
- Technical support
- Payment processing
- Problem-solving
- HIPAA compliance
- Medical terminology
Timeline
Front Desk Receptionist
Ch Medical Group Corp
04.2024 - Current
Referral Coordinator
La Colonia Diagnostic Centers
02.2019 - 04.2024
Front Desk Receptionist
La Colonia Medical Centers
06.2015 - 02.2019
Mri Technologist Program With Clinical Training -
Med College
GED -
Martirez De Giron
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