Dallana Zamudio
Ganado,TX
Summary
Dynamic accounting professional with experience at Victoria College, excelling in payment processing and invoice management. Proficient in Quickbooks and Excel, I effectively resolved payment issues while delivering exceptional customer service. Bilingual in Spanish, I thrive in fast-paced environments, ensuring accuracy and efficiency in financial operations.
Overview
8
8
years of professional experience
Work History
Accounting Clerk
Victoria College
Victoria, TX
11.2022 - Current
- Developed and maintained relationships with local service organizations and agencies.
- Processed invoices and payment requests for various college departments.
- Coordinated with vendors to resolve billing discrepancies and inquiries.
- Managed student accounts, including billing statements and payment plans.
- Processed invoices, payments, and statements in a timely manner.
- Assisted the Business Office move to paperless system and save substantial printing costs.
- Checked postings and documents for correctness, accuracy and proper coding.
Truck Service Advisor
TravelCenters of America
04.2019 - 10.2022
- Responsible for performing administrative and basic dispatching task, such as communicating with dispatchers on needed repairs, accumulating accurate w to open work request, data entry into the shop system, detailing work orders, following up with technicians on work completed, processing billing and invoices, following up io clients on payments due within the shop department within TA network.
- Complies with TA’s roadside assistance dispatch team in order to relay dispatch times, and roadside assistance completion times.
- Provide superior customer service to both internal and external customers.
- Greet customers immediately, in a courteous and friendly manner.
- Assist the service department manager in maintaining a smooth-running efficient service department with a high degree of customer satisfaction.
- Handle customer complaints reasonably, showing empathy and a positive attitude, and demonstrate our commitment to return every traveler to the road better than they came.
- Performs data entry in order to create estimates of repairs needed in order to receive approval to begin work from the customers.
- Navigates Eshop to communicate and send over work orders for approval and final detailing.
- Calls for check authorization numbers and verifies T-checks in order to payout work orders.
- Prepares shift reports of paid invoices, over the counter purchases, and credit card statements for management and sites accountant.
Grant Writing Intern
United Way Victoria
01.2020 - 04.2020
- Using Excel and navigating databases in order to organize potential grant opportunities.
- Researching foundations and reviewing their past donations on tax forms to determine qualifications and likelihood for those grants.
- Attend events to boost the community awareness of United Way Victoria on college campus.
- Other projects as assigned to handle the community needs due to the COVID 19 impact.
Customer Service Representative
Walgreens
06.2017 - 04.2018
- Assisted with 4 new hires (side by side) training.
- Received an award for extraordinary customer care due to excellent customer ratings.
- Took customer orders, gave pricing information, performed consultative selling to customers, and recommended Walgreen's products.
- Assisted in inventory counts.
Education
Masters - Business Administration
University of Houston-Victoria
Victoria, TX01.2021
Bachelors - Psychology
University of Houston-Victoria
Victoria, TX01.2018
Skills
- Microsoft Office (Word, Outlook)
- Excel (Intermediate)
- Quickbooks
- Google Applications (Docs, Gmail, Google Sheets)
- Fluent in Spanish
- Data entry
- Payment processing
- Invoice management
- File maintenance
- Clerical support
- Records management
- Recordkeeping
- Database management
Timeline
Accounting Clerk
Victoria College
11.2022 - Current
Grant Writing Intern
United Way Victoria
01.2020 - 04.2020
Truck Service Advisor
TravelCenters of America
04.2019 - 10.2022
Customer Service Representative
Walgreens
06.2017 - 04.2018
Masters - Business Administration
University of Houston-Victoria
Bachelors - Psychology
University of Houston-Victoria