Lisa Figueroa
Augusta,GA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Inbound and outbound scheduling to maintain on schedule.
Overview
14
14
years of professional experience
Work History
CUSTOMER SERVICE REP
Electrolux
06.2020 - Current
- Responded to customer 30+ requests for products, services, and company information.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled 35+ calls daily as well as maintain follow up task with vendors and customers.
CUSTOMER SERVICE REP
Sitel
02.2019 - 05.2020
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and company alike.
- Boosted morale within team by organizing engaging team-building activities and encouraging open communication among peers.
- Assisted my team with any request handed to me to help improve customer relations.
RECEIVING CLERK
John Deere
08.2018 - 07.2019
- Maintained tidy, organized and safe work area to comply with cleanliness standards.
- Regularly reviewed invoices and double-checked orders.
- Reduced errors and discrepancies by meticulously verifying shipment contents against purchase orders and invoices.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Ensured timely delivery of 25+ materials to appropriate departments, contributing to smooth operations throughout the company.
- Complied with safety regulations during all receiving tasks, reducing workplace accidents and injuries effectively.
CUSTOMER SERVICE REP
Kroger
12.2010 - 01.2019
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
CASHIER
Walmart
05.2016 - 04.2017
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
CUSTOMER SERVICE REP
URBN Outfitters
07.2015 - 04.2017
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Developed feedback system for customers to share their service experience, leading to actionable improvements.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Education
High School Diploma -
GLENN HILLS HIGH SCHOOL
Augusta, GA05.2014
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Problem Resolution
- Call center experience
- Computer Proficiency
- Customer Relations
- Data Entry
- Microsoft Excel
- Paperwork Processing
- Payment Processing
- Follow-up skills
- Call Management
Personal Information
Title: Customer Service Rep.
Timeline
CUSTOMER SERVICE REP
Electrolux
06.2020 - Current
CUSTOMER SERVICE REP
Sitel
02.2019 - 05.2020
RECEIVING CLERK
John Deere
08.2018 - 07.2019
CASHIER
Walmart
05.2016 - 04.2017
CUSTOMER SERVICE REP
URBN Outfitters
07.2015 - 04.2017
CUSTOMER SERVICE REP
Kroger
12.2010 - 01.2019
High School Diploma -
GLENN HILLS HIGH SCHOOL
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