Dallas Baker
Raleigh,NC
Summary
Experienced in business and government sectors with a strong background in project management, process improvement, and financial analysis. Proven track record of streamlining operations and enhancing efficiency. Skilled at analyzing data to identify trends and devising strategies for improvement. Expertise lies in successfully implementing these strategies to drive organizational success.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Owner and Operator
Baker's Bug Business
06.2018 - Current
- Manage all operations of business
- Eliminated pest infestations by accurately identifying pests and applying appropriate treatment methods.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Responded to customer inquiries and complaints regarding pest control services and solutions.
- Maintained detailed records of treatments performed, ensuring accurate billing and clear communication with clients.
- Educated and advised customers on preventive measures to reduce pest infestations.
- Collaborated with property management companies to implement preventative pest control measures, minimizing future infestations.
President
Brier Creek PTA
2021 - 2022
- Streamlined organizational processes by evaluating current systems and implementing improvements.
- Improved organizational efficiency by streamlining processes and overseeing strategic planning initiatives.
- Created a positive organizational culture by promoting transparency, inclusivity, and open communication among all stakeholders.
- Conducted regular risk assessments to identify potential threats facing the organization while developing mitigation strategies accordingly.
- Negotiated contracts with vendors, partners, or other third parties to secure favorable terms in support of organizational objectives.
- Led the development of a comprehensive strategic plan, setting the direction for future growth and success.
- Increased public awareness of the organization''s mission through targeted marketing campaigns and community outreach events.
- Championed fundraising efforts, securing significant financial support for key programs and initiatives.
Regional Sales Manager
Dewey Pest Control
04.2014 - 04.2018
- Recruited, trained and managed team of 16 regional sales representatives and consistently achieved high sales targets.
- Finalized sales contracts with high-value customers.
- Mentored new hires on best practices for building rapport with clients, ultimately contributing to a higher retention rate of customers within the Southern California region.
- Contacted key accounts regularly and achieved high satisfaction scores by routinely re-assessing needs and resolving conflicts.
- Developed a successful sales team through rigorous coaching, performance management, and ongoing training.
- Achieved regional sales objectives by coordinating sales team, developing successful strategies, and servicing accounts to strengthen business relationships.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Prepared sales presentations for clients showing success and credibility of products.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
-
Chairperson (Mayor's Appointee)
El Monte Planning Commission
01.2014 - 12.2016
- Provided recommendations on urban planning policy initiatives, ensuring compliance with legal requirements.
- Enhanced commission communication by streamlining meeting agendas and supporting materials.
- Planned and oversaw meetings among board, stakeholders, and general public in accordance with governance documents.
- Mitigated and performed conflict resolution between stakeholders.
- Established strong working relationships with government agencies and other organizations to support initiatives.
- Provided critical insights for urban planning initiatives by assessing potential impacts of initiatives on infrastructure, ecosystems, and human health.
- Conducted thorough research on best practices for urban planning, resulting informed recommendations for the city.
Vice-Chairperson (Appointee)
Pasadena Northwest Commission
01.2009 - 12.2012
- Reviewed new and amended grant applications.
- Conducted reviews to assess compliance with related laws, policies, and regulations.
- Distributed Community Development Block Grant funds equaling $2.1 million over the past three years.
- Advised on financial implications of commission recommendations to the city, contributing to more sustainable growth.
- Evaluated project proposals for potential risks, ensuring alignment with city's objectives, community impact, and long-term sustainability.
Regional Planning Assistant II (Zoning Enforcement Officer)
Los Angeles County, Department of Regional Planning – Zoning Enforcement Section
09.2011 - 01.2012
- Served as a Zoning Enforcement Officer for Los Angeles County
- Conducted 500+ inspections, documented zoning violations, and processed notices
- Member of the County's Nuisance Abatement Team, a multi-agency taskforce that worked to eliminate the worst violations of the County's various codes
- Utilized a variety of tools and resources to construct detailed case profiles and histories
- Tools used included GIS mapping, satellite imagery, aerial photography, and site photography
- Resources reviewed included planning permits, plot plans, building and safety records, and tax assessor records
- Exercised judgment in interpreting the zoning code and its applicability to particular properties
- Worked with violators to create plans for violation abatement and monitored properties to insure timely and thorough implementation
- Interacted with the public on a regular basis in person, on the phone, and via email
- Frequently required to answer complex questions and deal diplomatically with agitated members of the public
- Processed numerous administrative reports, including: daily tallies, monthly totals, mileage reports, and monthly time sheets.
Field Representative
Dewey Pest Control
07.2011 - 08.2011
- Pursued sales leads for the Los Angeles, Glendale, and Burbank areas
- Performed inspections, identified pests, and determined strategies for control
- Acted as liaison between customers and technicians to insure customer satisfaction
- Followed state and company established chemical safety protocols.
Crew Leader Assistant & Enumerator
United States Census Bureau
04.2010 - 07.2010
- Leader in one of the most efficient and effective teams in the nation for the 2010 Decennial Census
- Supervised 8 enumerators during field operations, including in the field training, performance evaluation, and assistance with difficult cases
- Led daily meetings with team members to give briefings, conduct training updates, manage time sheets, and ensure quality of work product
- Supervisor in crew leaders absence, overseeing 16 enumerators and interfacing with central office
- Reported to supervisor to review the team's work progress, prepare new assignments, and discuss difficult cases
- Made recommendations to supervisor regarding dismissal, transfer, and retention of enumerators
- Performed follow-ups to ensure quality control and resolve the most difficult cases
- Dubbed “The Closer”
- Conducted interviews with residents in assigned areas by following stringent guidelines and confidentiality laws
- Explained the purpose of the census interview, answered residents' questions, elicited information following a script, and recorded census data on forms.
Administrative Intern
City of Los Angeles, Mayor's Office
02.2010 - 04.2010
- Served as administrative assistant, coordinating logistics for Deputy Mayor and Associate Director, including screening visitors, answering calls, maintaining schedules, routing paperwork, and performing other administrative duties as necessary.
Program Manager
Los Angeles Neighborhood Initiative (LANI)
09.2007 - 02.2008
- Responsible for 4 projects, including: removing blight, creating parks, planting trees, installing decorative and way-finding signage, and a creative bridge refurbishment
- Administered $2+ million budget, including review of invoices and billing for services
- Chaired monthly and quarterly stakeholder meetings, made presentations, and prepared minutes
- Managed 12 contracts and grants, including monitoring compliance, ensuring compliance of insurance certifications, and transacting 7 renewals
- Led project teams, composed of landscape architects, construction managers, government actors, and local stakeholders
- Responsible for overall coordination, communication, and community outreach on projects
- Participated in design, permitting, and bidding process for construction.
Redevelopment Intern
Culver City Redevelopment Agency
01.2006 - 07.2006
- Performed a variety of research for the agency, including: water quality research in relation to the remediation of abandoned gas stations, jurisdictional and legal aspects of franchises involved in utility relocations, and pending state legislation related to redevelopment
- Participated in lobbying the state legislature on behalf of the City
- Assisted with a variety of redevelopment projects, including: utility disconnections in preparation for building demolitions, assisting with redevelopment plans for the town plaza, and evaluating a walking trails program
- Served as project lead for a proposed alternative fuels station, including: preliminary research, potential site analysis, and conducting stakeholder meetings.
Community Transportation Consultant
North Carolina Department of Transportation
10.2003 - 08.2004
- Revised the State Management Plan for 5311 Funds, this document is audited for federal compliance, governs county transit policies, and supplies federal funding for rural transit, comprising 50% of the state's yearly rural transit budget
- Part of a team that received a national award for innovation in inter-agency coordination and was recognized by the state Secretary of Health and Human Services for eliminating redundancies in the state's vehicle fleet, improving client services, and lowering state insurance costs
- Completed numerous analytical assignments, including: creation of a statewide capital assets database, conducting a statewide circulation and travel-pattern study, and computing cost estimate for proposed regionalization initiative, pointing out $30 million in potential yearly savings.
Legislative Intern
North Carolina General Assembly
02.2003 - 08.2003
- Researched and gave daily briefings to Senators on pending legislation
- Drafted responses to constituent correspondence
- Conducted issue research and other projects at Senators' direction
- Represented Senators at committees, conferences, and other events.
Creative Staffer
Duke University Chronicle
09.1997 - 05.2001
- Created advertisements for publication that adhered to client specifications while still exercising a large degree of creative latitude
- Utilized a variety of graphics programs including: MultiAd, Pagemaker, Quark, Adobe Photoshop, and Adobe Illustrator.
Research Intern
Helping Empower Local People (HELP)
06.2000 - 08.2000
- Conducted research on a number of local issues, including: stadium financing, living wage ordinances, school equality, and mass transit
- Conducted one-on-one meetings with community members
- Participated in a neighborhood issues inventory
- Compiled a judicatory database for the State of North Carolina.
Education
Master of Arts - Public Administration
University of Southern California
Los Angeles, California05.2007
Master of Arts - Urban Planning
University of Southern California
Los Angeles, CA05.2007
Bachelor of Arts - Public Policy Studies
Duke University
Durham, North Carolina05.2001
Diploma - General Studies
West Columbus High School
Cerro Gordo, NC05.1997
Skills
- Leadership and management
- Project Management
- Skilled in Contracts and Negotiation
- Community Engagement
- Experience in conflict resolution
- Leadership and management
- Effective communicator
- Strategic thinker
Certification
California Structural Pest Control Field Representative (Issued: 12/11)
Associations
- American Planning Association
- Los Angeles Planning Association
- Graduate Policy Administration Community
- Associated Students of Planning and Development
- Duke University Red Cross Club
- Duke Chapel Choir
Timeline
Owner and Operator
Baker's Bug Business
06.2018 - Current
Regional Sales Manager
Dewey Pest Control
04.2014 - 04.2018
Chairperson (Mayor's Appointee)
El Monte Planning Commission
01.2014 - 12.2016
Regional Planning Assistant II (Zoning Enforcement Officer)
Los Angeles County, Department of Regional Planning – Zoning Enforcement Section
09.2011 - 01.2012
Field Representative
Dewey Pest Control
07.2011 - 08.2011
Crew Leader Assistant & Enumerator
United States Census Bureau
04.2010 - 07.2010
Administrative Intern
City of Los Angeles, Mayor's Office
02.2010 - 04.2010
Vice-Chairperson (Appointee)
Pasadena Northwest Commission
01.2009 - 12.2012
Program Manager
Los Angeles Neighborhood Initiative (LANI)
09.2007 - 02.2008
Redevelopment Intern
Culver City Redevelopment Agency
01.2006 - 07.2006
Community Transportation Consultant
North Carolina Department of Transportation
10.2003 - 08.2004
Legislative Intern
North Carolina General Assembly
02.2003 - 08.2003
Research Intern
Helping Empower Local People (HELP)
06.2000 - 08.2000
Creative Staffer
Duke University Chronicle
09.1997 - 05.2001
President
Brier Creek PTA
2021 - 2022
Master of Arts - Public Administration
University of Southern California
Master of Arts - Urban Planning
University of Southern California
Bachelor of Arts - Public Policy Studies
Duke University
Diploma - General Studies
West Columbus High School
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