Dallas Bowen
Brush Creek,TN
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Motivated professional with extensive experience in customer service, sales and administrative tasks. Detail-oriented administrative assistant with experience in customer service, data entry and office management. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
18
18
years of professional experience
Work History
Administrative Assistant
Bowen Moving Systems
Nashville, TN
01.2005 - 04.2023
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Scheduled office meetings and client appointments for staff teams.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Executed record filing system to improve document organization and management.
- Developed strategies to streamline and improve office procedures.
- Created and maintained databases to track and record customer data.
- Assisted development and implementation of new administrative procedures.
- Managed department budgets and generated financial reports for management review.
- Drafted correspondence and other documents for CEO and department heads in company's voice.
- Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Assisted coworkers and staff members with special tasks on daily basis.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Volunteered to help with special projects of varying degrees of complexity.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Managed filing system, entered data and completed other clerical tasks.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Education
Medical Assistant - Medical Assisting And Front Office Specialist
Nashville College of Medical Careers
Madison, TN06.2001
Skills
- Account Balancing
- iManage Proficiency
- Meeting Minutes
- CRM Software
- Sales Plan Implementation
- Workers' Compensation Knowledge
- Mail Management
- Data Entry Documentation
- Excel Spreadsheets
- Customer Service
- PC Proficiency
- Advanced MS Office Suite Knowledge
- Labor Relations
- 10-Key Proficiency
- Back Office Operations
- Cash Deposit Preparation
- Records Management Systems
- Travel Administration
- Process Optimization
- Document Retrieval
- Business Writing
Timeline
Administrative Assistant
Bowen Moving Systems
01.2005 - 04.2023
Medical Assistant - Medical Assisting And Front Office Specialist
Nashville College of Medical Careers
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