Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
5
5
years of professional experience
Work History
Direct Support Professional
Broadway Respite & Home Care
01.2021 - Current
Assisted disabled clients to support independence and well-being.
Administered medication as directed by physician.
Maintained clean, safe, and well-organized patient environment.
Assisted clients with daily living needs to maintain self-esteem and general wellness.
Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
Updated patient files with current vitals, behaviors, and other data relevant to treatment planning.
Assisted disabled clients to support independence and well-being
Managed over five clients per day.
Housekeeping Supervisor
Allendale Senior Living
02.2020 - 09.2020
Conducted regular room inspections to verify compliance with housekeeping standards.
Communicated repair needs to maintenance staff.
Managed laundry sorting, washing, drying, and ironing.
Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
Trained and mentored all new personnel to maximize quality of service and performance.
Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
Completed financial tasks by estimating costs and preparing and managing budgets
Conducted regular room inspections to verify compliance with housekeeping standards
Assistant Front Desk Manager
Home2 Suites By Hilton Hotel
03.2018 - 06.2020
Assisted manager with guest check-in and check-out and provided customer service.
Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
Prepared weekly employee work schedules to meet operational needs.
Kept accounts in balance and ran daily reports to verify totals.
Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
Monitored front desk staffing hours and scheduled weekly employee shifts.
Modeled positive attitude and encouraged front desk employees when dealing with difficult guests.