DALLAS CLINE
Plant City,FL
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. With 10+ years of experience.
Overview
11
11
years of professional experience
Work History
Member Service Advocate
Suncoast Credit Union
04.2022 - Current
- Participated in regular training sessions to stay current with industry trends and enhance knowledge base.
- An official mentor of Suncoast Credit Union.
- Improved member satisfaction by promptly addressing inquiries and providing accurate information.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Educated and engaged members with new credit union products and services.
- Promoted a positive work environment through teamwork, open communication, and excellent customer service skills.
- Developed strong relationships with members by providing personalized support and assistance.
- Resolved escalated member issues with diplomacy, tactfully navigating challenging situations while maintaining rapport with the member.
- Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Certified in Trustage insurance sells
Waitress/Cashier/Team lead
Chili's
10.2018 - 04.2022
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Consistently exceeded management''s performance expectations while adhering to company policies and procedures.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Inspected dishes and utensils for cleanliness.
- Checked guests' identification before serving alcoholic beverages.
Waitress/Cashier/Team lead
Sonny's
03.2016 - 09.2018
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Facilitated seamless dining experiences for large parties by coordinating orders and special requests.
- Boosted restaurant revenue by upselling appetizers, desserts, and beverages along with entrees.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Assisted customers by answering questions and fulfilling requests.
Associate/Cashier
Panera Bread
10.2013 - 03.2016
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers by answering questions and fulfilling requests.
- Helped customers complete purchases, locate items, and join reward programs.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Restocked and organized merchandise in front lanes.
- Worked closely with shift manager to solve problems and handle customer concerns.
Education
Durant High School
Plant City, FL05.2015
Skills
- Data entry proficiency
- Complaint Handling
- Policy Knowledge
- Cross-selling abilities
- Customer Service
- Sales strategy
- Policy understanding
- Customer Support
- Financial Transactions
- Issue Resolution
- Teamwork and Collaboration
- Multitasking
- Excellent Communication
Timeline
Member Service Advocate
Suncoast Credit Union
04.2022 - Current
Waitress/Cashier/Team lead
Chili's
10.2018 - 04.2022
Waitress/Cashier/Team lead
Sonny's
03.2016 - 09.2018
Associate/Cashier
Panera Bread
10.2013 - 03.2016
Durant High School