Goal-oriented manager with distinguished experience in multiple industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.
Overview
16
16
years of professional experience
Work History
Social Media Manager
Good Times CLT
Charlotte, NC
02.2020 - 03.2021
Led social media and events initiatives for a premium retail boutique specializing in men's fashion and lifestyle products
Developed and executed social media strategies to grow and engage the boutique's online community across various social media platforms, including Instagram, Facebook, and Twitter
Created and curated compelling content, including photos, videos, and graphics, to showcase the boutique's products, services, and brand values
Managed social media calendars, including scheduling and publishing posts, to ensure a consistent and cohesive brand voice and messaging
Monitored and analyzed social media metrics, including engagement, reach, and conversion, to optimize social media strategies and tactics
Collaborated with cross-functional teams, including sales, marketing, and design, to ensure social media efforts supported business goals and customer needs
Managed events, including trunk shows, pop-ups, and product launches, to generate foot traffic, built brand awareness, and drive sales
Developed event concepts, themes, and activations, to create unique and memorable experiences for attendees and customers
Stayed up to date with social media and event trends, best practices, and emerging technologies to identify new opportunities for growth and improvement in social media and events
Marketing Manager and Events Manager
24KMeta Marketing
San Francisco, CA/ Charlotte, NC
01.2017 - Current
Led marketing and events initiatives for a digital marketing agency specializing in SEO, PPC, and social media marketing
Developed and executed marketing strategies to promote the agency's services, including website optimization, content creation, and lead generation - Conducted market research, customer insights, and competitive analysis to identify market opportunities and customer needs
Collaborated with cross-functional teams, including sales, account management, and design, to ensure marketing efforts supported business goals and customer needs
Created and executed marketing campaigns, including email, social media, and content marketing, to acquire, activate, and retain clients
Managed events, including trade shows, conferences, and webinars, to generate leads, build brand awareness, and establish thought leadership
Managed relationships with external vendors, venues, and partners to execute events within budget and timeline
Coordinated event logistics, including booth design, staffing, travel, and accommodations, to ensure a seamless experience for attendees
Developed event content, including presentations, panels, and workshops, to educate and engage attendees on industry trends and best practices
Analyzed marketing and events metrics, including lead generation, customer acquisition cost, and ROI, to optimize marketing strategies and tactics
Created and presented reports on marketing and events performance, insights, and recommendations to senior management and stakeholders
Stayed up to date with industry trends, best practices, and emerging technologies to identify new opportunities for growth and improvement in marketing and events
Assistant Store Manager /Social Media Manager
Opening Ceremony
Los Angeles, CA
09.2015 - 01.2017
Assistant Store Manager:
Assisted in daily store operations, contributing to significant sales growth.
Conducted staff training, elevating team performance and customer satisfaction.
Managed scheduling to optimize resource allocation and reduce costs.
Elevated visual merchandising standards, enhancing store ambiance and traffic.
Analyzed sales data, facilitating successful introduction of new product lines.
Collaborated seamlessly with marketing team to amplify overall campaign impact.
Market Research Analyst
Postmates Inc
San Francisco, CA
06.2013 - 08.2015
Conducted market research and competitive analysis to develop insights on industry trends, consumer behavior, and market opportunities
Analyzed large data sets to provide actionable recommendations to support business decisions and drive growth
Managed survey research projects to gather and analyze customer feedback and preferences - Developed and maintained reports and dashboards to track key performance indicators and monitor business metrics
Collaborated with cross-functional teams to provide strategic insights and support product development and marketing initiatives
Presented research findings and recommendations to senior management and stakeholders
Managed vendor relationships to ensure timely and accurate delivery of research projects within budget
Stayed up to date with industry trends, innovations, and emerging technologies to identify new opportunities for growth and improvement
Lead Advertiser
Buddha Lounge
Myrtle Beach, SC
04.2011 - 05.2013
Developed and executed creative advertising campaigns to increase profitability
Conducted market research to identify target audiences and optimize advertising efforts
Collaborated with management team to develop and implement effective marketing strategies
Managed social media accounts and email marketing campaigns to increase brand awareness and drive sales
Conducted customer feedback surveys to improve customer satisfaction
Public Relations Intern
Fenty Re-election Campaign
Washington, DC
01.2010 - 03.2011
Assisted in planning and executing events with a budget of $15,000+
Developed and executed marketing strategies for the re-election campaign
Conducted research and created routes for the Mayor
Managed administrative tasks, including running errands and clerical work
Assisted in coordinating media coverage and managing press releases
Desk Assistant
Coastal Carolina University Residence Life
Myrtle Beach, SC
08.2007 - 12.2009
Provided customer service to students and staff
Checked in and out students and entered data
Conducted clerical work, including filing and answering phones
Assisted in coordinating events and activities for residents
Education
Bachelor of Business Administration - Marketing
Coastal Carolina University, E. Craig Wall Sr College of Business Administration
Myrtle Beach, SC
05.2012
Skills
Strategic Marketing & Sales
Internet & Email Marketing
Market Research
Event Planning & Execution
Direct Marketing Techniques
Team Building & Leadership
Public & Media Relations
Customer Service
Communication Skills
Data Analysis
Data Entry
Computer Skills
Social Media Management
Retail Merchandising & Management
Personnel Development
Account Servicing
Additional Information
Honors and Awards:
, Dean's List, Fall 2007-Fall 2009, Fall 2010-Spring 2012
Life Scholarship Recipient
Graduated Cum Laude
Timeline
Social Media Manager
Good Times CLT
02.2020 - 03.2021
Marketing Manager and Events Manager
24KMeta Marketing
01.2017 - Current
Assistant Store Manager /Social Media Manager
Opening Ceremony
09.2015 - 01.2017
Market Research Analyst
Postmates Inc
06.2013 - 08.2015
Lead Advertiser
Buddha Lounge
04.2011 - 05.2013
Public Relations Intern
Fenty Re-election Campaign
01.2010 - 03.2011
Desk Assistant
Coastal Carolina University Residence Life
08.2007 - 12.2009
Bachelor of Business Administration - Marketing
Coastal Carolina University, E. Craig Wall Sr College of Business Administration