Dallas Edwards
Russellville,AR
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, as demonstrated at Russellville Health Care. Skilled in appointment scheduling and critical thinking, I excel in improving service quality and operational efficiency. Achieved significant increases in client trust and satisfaction through expert communication and office management.
Overview
6
6
years of professional experience
Work History
Chiropractic Assistant
Russellville Health Care
05.2023 - Current
- Answered phones to respond to customer questions, provide information and schedule appointments.
- Developed strong rapport with patients leading to high levels of trust and satisfaction, fostering long-term relationships.
- Prepared examination rooms with necessary equipment, promoting efficient appointment flow while prioritizing sanitation protocols.
- Educated patients on chiropractic care benefits, resulting in increased referrals and new client acquisition.
- Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
- Managed billing processes accurately and efficiently, ensuring prompt payments from insurance companies and patients.
Fine Jewelry Specialist
JCPenney
03.2021 - 05.2023
- Enhanced customer satisfaction by providing personalized consultations and expert recommendations on fine jewelry selections.
- Increased sales revenue by developing and implementing targeted marketing strategies tailored to individual clients'' preferences.
- Collaborated with store management to create eye-catching visual displays that showcased the latest jewelry trends and collections.
- Educated clients on proper jewelry care techniques to preserve the longevity and beauty of their investments.
Administrative Assistant
Fiber Energy Products
04.2020 - 03.2021
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Scheduled office meetings and client appointments for staff teams.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Managed employee relations, investigating and resolving conflicts to maintain a positive work environment.
- Oversaw payroll functions, ensuring accuracy while maintaining strict confidentiality standards for sensitive employee information.
Lead Bank Teller
Arvest Bank Group Inc.
09.2018 - 03.2020
- Trained junior tellers in best practices for client interactions, upholding excellent standards of service quality across the team.
- Oversaw teller staff scheduling to maintain appropriate coverage during business hours.
- Maintained cash drawer accuracy, effectively balancing daily deposits and withdrawals.
- Streamlined teller operations for improved efficiency and reduced wait times.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Cross-sold credit cards, loans and other bank products.
Education
High School Diploma -
Mtn Home High School Career Academics
Mountain Home, AR05.2017
Skills
- Telephone Etiquette
- Appointment Scheduling
- Medical Terminology
- Insurance Verification
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
Languages
Spanish
Professional Working
Timeline
Chiropractic Assistant
Russellville Health Care
05.2023 - Current
Fine Jewelry Specialist
JCPenney
03.2021 - 05.2023
Administrative Assistant
Fiber Energy Products
04.2020 - 03.2021
Lead Bank Teller
Arvest Bank Group Inc.
09.2018 - 03.2020
High School Diploma -
Mtn Home High School Career Academics