Dallas Fagan
Mansfield,OH
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Lawn Care Technician
Free Spray Lawn Care
09.2021 - Current
- Operated and maintained commercial lawn care equipment for optimal performance.
- Executed lawn treatment applications with precision to enhance turf health.
- Diagnosed and addressed common lawn issues, improving overall customer satisfaction.
- Collaborated with team members to ensure timely service delivery and quality standards.
- Educated clients on best practices for lawn maintenance and seasonal care strategies.
- Mentored new technicians on effective techniques and safety protocols in the field.
- Developed customized treatment plans based on soil conditions and client needs.
- Boosted customer satisfaction by providing timely and efficient lawn care services tailored to individual needs.
- Increased customer retention through exceptional communication skills and dedication to addressing concerns promptly.
Lawn Care Technician
TruGreen
07.2021 - 09.2021
- Assisted in the training of new team members, sharing valuable knowledge and expertise in lawn care techniques.
- Operated varied types of lawn care vehicles, following safety protocols to prevent accidents.
- Contributed to a safe work environment by adhering to safety protocols during all lawn care activities.
- Demonstrated flexibility, adapting to scheduling changes and last-minute requests while maintaining a positive attitude.
- Applied fertilizer and other nutrients to lawns to promote healthy growth.
- Provided education on lawn care products and services to help clients better understand ways to maintain lawns.
Lawn Care Technician
Free Spray Lawn Care
03.2021 - 07.2021
- Removed weeds, hazards, and debris from common pathways to improve usability.
- Maintained and serviced lawn care equipment to enhance longevity.
- Developed lasting customer relationships and grew network over time.
- Improved efficiency by effectively managing time spent on each job site while maintaining high-quality work standards.
- Supported business development by offering exceptional service that led to referrals from satisfied customers.
- Safely applied fertilizers, herbicides, and pesticides according to company guidelines and industry standards to ensure environmental compliance.
- I work here currently but went to trugreen and came back in September 2021
Factory Worker
Nanogate North America
12.2019 - 03.2021
- Maintained accurate records of production output and inventory levels for management review.
- Used equipment properly to avoid workplace hazards or injuries.
- Maintained a clean and safe workspace by adhering to safety protocols and regularly organizing the factory floor.
- Carefully packaged finished products and prepared for shipment.
- Performed quality checks on finished products to identify and address discrepancies.
- Utilized hand tools and power tools to assemble products, practicing safety measures.
- File flash and excess material off headlight base
Education
Bachelor in Bs Computer Science Software Engineer - Software Engineering
Southern New Hampshire University
Hooksett, NH (Online)04-2029
High School Diploma -
Acca
Ashland, OH05-2017
Skills
- Equipment maintenance
- Strong work ethic
- Customer service
- Service sales
- Lead prospecting
- Verbal and written communication
- Problem-solving
- Attention to detail
- Adaptable and flexible
- Relationship building
- Team leader
- Creative thinking
Timeline
Lawn Care Technician
Free Spray Lawn Care
09.2021 - Current
Lawn Care Technician
TruGreen
07.2021 - 09.2021
Lawn Care Technician
Free Spray Lawn Care
03.2021 - 07.2021
Factory Worker
Nanogate North America
12.2019 - 03.2021
Bachelor in Bs Computer Science Software Engineer - Software Engineering
Southern New Hampshire University
High School Diploma -
Acca