Summary
Overview
Work History
Education
Skills
Websites
Timeline
AdministrativeAssistant
Dallas Gibson

Dallas Gibson

Charlotte,United States

Summary

As an IT Development Specialist at Preferred Parking, I leverage my skills and experience in operations management, customer service, and customer satisfaction to create and implement innovative solutions for parking management and technology. I have been with Preferred Parking for over 15 years, starting as an Operations Supervisor and then becoming an Operations Manager, where I oversaw the daily operations of multiple parking locations and ensured the highest quality of service for our clients and customers. In my current role, I work with the IT team and the operations team to design, develop, and deploy software applications and systems that enhance the efficiency, security, and convenience of our parking services. I am passionate about finding new ways to improve our processes, products, and performance, and I enjoy collaborating with my colleagues and partners to deliver the best results for our company and our customers. I am proud to be part of a team that is committed to excellence, innovation, and customer satisfaction in the parking industry.

Overview

15
15
years of professional experience

Work History

IT Development Specialist

Preferred Parking
06.2017 - Current
  • Integrated the first privately owned parking company with fleet EV LPR vehicles and Genetec LPR cameras for lot enforcement.
  • Improved the Parcs system development process for opening new properties or retrofitting existing ones.
  • Opened or retrofitted over 30 properties in the past eight years with new Pracs equipment
  • Implemented all new processes and procedures for opening new properties

Operations Manager

Preferred Parking
02.2015 - 06.2017
  • Managed parking facilities and their daily operations.
  • Enforced on vehicles that violated company policies. ( Tickets, wheel locks, and tows)
  • Managed a three-shift operation that ran 24 hours a day, seven days a week.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Developed and maintained relationships with external vendors and suppliers.
  • Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.

Operations Supervisor

Preferred Parking
06.2013 - 02.2015
  • Enforced on the parking lot. ( tickets, wheel locks, and tows)
  • Help answer and resolve service calls and customer complaints.
  • Implemented quality control systems to reduce errors, resulting in increased customer satisfaction rates.
  • Managed internal operational standards and productivity targets.
  • Improved operational efficiency by streamlining processes and implementing time-saving strategies.

Valet Supervisor

Preferred Parking
03.2009 - 06.2013
  • Supervised a team of ten to fifteen drivers
  • Ensured excellent customer service for all guests
  • In charge of claims processes.

Education

High School Diploma -

David W. Butler High School
Charlotte, NC
04.2008

Skills

  • Operations Management
  • Customer Service
  • Customer Satisfaction
  • Facilities Management
  • Inventory Management
  • Hospitality
  • Maintenance Management
  • Contract Management
  • Preventive Maintenance
  • Process Scheduler
  • Organizational Development
  • Operations
  • Project Implementation

Timeline

IT Development Specialist

Preferred Parking
06.2017 - Current

Operations Manager

Preferred Parking
02.2015 - 06.2017

Operations Supervisor

Preferred Parking
06.2013 - 02.2015

Valet Supervisor

Preferred Parking
03.2009 - 06.2013

High School Diploma -

David W. Butler High School
Dallas Gibson