Dallas Grassbaugh

• Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
• Performed comprehensive evaluations of clients' circumstances, recognizing problems, objectives, and required actions.
• Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
• Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
• Enhanced communication between clients and providers through consistent follow-ups and progress updates.
• Achieved positive client outcomes by developing and implementing comprehensive case management plans.
• Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
• Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
• Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
• Facilitated joint efforts among partners to enhance service offerings for clients.
• Developed and implemented comprehensive case management plans to address client needs and goals.
• Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
• Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
• Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.
• Assisted clients in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives.
• Coordinated essential services for clients, resulting in improved overall well-being and selfsufficiency.
• Monitored clients' progress and tracked client services to provide crisis interventions.
• Fostered open lines of communication with clients' families and support networks, involving them in the case management process as appropriate.
• Participated in regular professional development opportunities to stay current on best practices within the field of case management.
• Worked with specialists to ensure effectiveness of individualized treatment strategies.
• Strengthened relationships with community organizations to increase access to supportive resources for clients in need.
• Facilitated successful transitions between levels of care by developing detailed discharge plans and coordinating resources.
• Promoted a safe environment for vulnerable populations by reporting suspected abuse or neglect.
• Improved client outcomes by developing and implementing comprehensive case plans tailored to individual needs.
• Collaborated with mental health professionals to address psychological needs of clients, supporting their holistic recovery.
• Managed crisis situations with empathy and professionalism, ensuring client safety and continuity of care.
• Enhanced public awareness of case management services through community outreach events, increasing access for underserved populations.
• Conducted thorough assessments to identify client needs, laying groundwork for effective case management.
• Facilitated workshops on life skills, contributing to improved self-sufficiency of clients.
• Streamlined case documentation procedures, reducing processing time and increasing efficiency.
• Enhanced team collaboration by leading regular case review meetings, promoting unified approach to client care.
• Advocated for clients in legal settings, ensuring their rights were protected and voices heard.
• Developed partnerships with local agencies to provide broader range of services for clients, broadening their support network.
• Trained new case managers, raising team's overall competency and service delivery standards.
• Increased client satisfaction through diligent follow-up and personalized support.
• Reduced client wait times for service access by optimizing internal referral processes.
• Improved client engagement by implementing user-friendly appointment scheduling system.
• Negotiated with landlords and housing agencies to secure stable housing for clients, significantly reducing homelessness.
• Coordinated with healthcare providers to ensure clients had access to necessary medical services, enhancing their overall well-being.
• Analyzed case outcomes to identify trends and areas for improvement, driving continuous service enhancement.
• Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
• Assessed community needs and identified resources for social and community service programs.
• Provided leadership, guidance and support to staff members.
• Participated in community events to promote services and engage with public.
• Monitored program performance and outcomes for successful delivery of services.
• Partnered with local organizations to expand access to social and community services.
• Collaborated with community members to develop and implement service initiatives.
• Researched best practices and developed strategies to improve program outcomes.
• Advocated for social and community service programs to increase awareness and funding.
• Coordinated with community stakeholders for successful implementation of social and community service initiatives.
• Developed and implemented training programs for staff.
• Analyzed trends and data to inform decision-making and program development.
• Implemented strategies to increase public awareness of social and community service programs.
• Built strong relationships with host country counterparts, fostering cooperation in addressing shared challenges such as human trafficking or international crime prevention efforts.
• Collaborated with victim support services to combat human trafficking.
• Conducted educational trainings for community partners on topics related to victim advocacy, domestic violence, sexual assault, and human trafficking awareness.
• Reduced instances of human trafficking through vigilant observation, identification of red flags, and immediate reporting to appropriate authorities.
• Protected vulnerable populations from exploitation by investigating crimes related to human trafficking or child abuse.
• Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
• Collaborated with other departments such as human resources, IT support staff, or other stakeholders involved in successful completion of training programs.
• Worked effectively with fellow team members to coordinate effective solutions to any question or concern.
• Delivered friendly service and offered expert support in every interaction.
• Established trusting relationships with clients by maintaining open lines of communication throughout the entire representation process.
• Managed complex caseloads with diligence, prioritizing tasks to ensure timely resolution of cases.
• Assisted with applications and collected required paperwork to help individuals register for supportive services.
• Assisted individuals in navigating processes and procedures to resolve issues, understand rights and express views.
• Maintained positive relationships with community to build and nurture dynamic partnerships.
• Made referrals to appropriate services, following up to confirm patients received access to required care.
• Conducted comprehensive client interviews, gathering relevant information to assist in ongoing investigations.
• Collaborated with local law enforcement so client could file a report in a safe environment.
• Greeted and welcomed new patients, assisting with orientation of programming schedule and rules.
• Conducted pre-screening activities to determine eligibility for supportive services.
• Managed sensitive cases with discretion, protecting client confidentiality and trust.
• Support clients throughout the criminal and civil court processes effectively, achieving positive outcomes through assisting clients in filing for restraining orders and thorough preparation and providing a deeper understanding of the next steps.
• Fostered collaborative team environment, leading to more effective case strategy development and execution.
• Initiated and maintained strong professional relationships with clients, leading to high retention rates and referrals.

• Built strong relationships with local landlords to increase available housing options for clients in need.
• Assisted clients in developing budgeting skills and financial planning strategies necessary for maintaining stable housing situations longterm.
• Established partnerships within the community to address various barriers faced by clients seeking stable housing opportunities, such as employment or mental health support services.
• Enhanced client self-sufficiency through the coordination of relevant community resources and services.
• Improved client housing stability by developing individualized case management plans and providing ongoing support.
• Monitored and tracked client progress through comprehensive case notes, utilizing data to inform program evaluation efforts and adapt services as needed.
• Empowered clients to make informed decisions related to their housing needs by conducting comprehensive assessments and providing tailored guidance.
• Offered friendly and efficient service to customers, handled challenging situations with ease.
• Streamlined case management processes for increased efficiency and effectiveness with thorough documentation practices.
• Contributed to the overall success of the housing program by participating in regular staff meetings, sharing feedback and suggestions for improvement.
• Advocated on behalf of clients during housing negotiations, securing favorable leases and rental agreements for long-term success.
• Developed effective time-management skills while juggling multiple caseloads concurrently without sacrificing quality of care provided.
• Promoted a positive work environment by collaborating effectively with colleagues, sharing knowledge, and offering assistance when needed.
• Provided crisis intervention services as necessary to ensure client safety while addressing urgent issues related to shelter or transitional living arrangements.
• Conducted regular home visits to evaluate living conditions and provide ongoing support as needed to maintain optimal outcomes for clients in permanent housing placements.
• Ensured program compliance with federal, state, and local regulations through diligent monitoring of policies and procedures.
• Increased client satisfaction levels by consistently providing compassionate, culturally sensitive support throughout the housing process.
• Maintained up-to-date knowledge of best practices in homeless service provision through continuous professional development opportunities such as trainings or conferences attended regularly.
• Fostered a sense of community among clients by organizing group events or outings that encouraged social interaction and skill-building opportunities.
• Reduced homelessness rates in the community by successfully placing clients in permanent, affordable housing options.
• Assisted patients in accessing housing, financial assistance and other community resources.
• Maintained detailed records of patient progress, documentation of services and case notes.
• Managed caseload to satisfy multiple patients with diverse needs.
• Coordinated individualized discharge plans to manage safe transition back into community and home environments.
• Developed partnerships with community organizations to expand services and referrals.
• Provided crisis intervention services to individuals facing medical, emotional and mental health challenges in hospital setting.
• Updated treatment plans on monthly basis with latest intervention strategies and progress notes.
• Completed psychosocial evaluations and needs assessments.
• Provided patient and family education on available resources and self-care strategies.
• Assessed risk factors of patients and made referrals for further services.
• Coordinated patient discharge planning and follow-up care.
• Participated in interdisciplinary care conferences to discuss patient care plans and referrals.
• Developed individual treatment plans and provided counseling to patients.
• Participated in clinical supervision to maintain professional development.
• Worked with medical teams, patients and families to implement effective treatment plans.
• Conducted in-home visits to provide supportive services.
• Facilitated family meetings to discuss patient care plans.
• Collaborated with healthcare providers to drive continuity of care.

• Partnered in designing holistic and professional growth initiative tailored for survivors.
• Leveraged survivor experience to craft trauma-informed language.
• Completed assigned tasks with excellence and self-driven acceleration.
• Enhanced capabilities across diverse fields via targeted training.
• Provided specialized knowledge in developing programs for trafficking victims.
• Spoke in front of executive Leadership and C-Suite for the department.
• Executed travel arrangements for mandatory on-site events.
• Assumed alias Samantha while contributing content highlighting public awareness initiatives against trafficking.
• Maintained up-to-date knowledge on industry trends and regulations, ensuring accurate advice was provided to clients at all times.
• Participated in ongoing professional development opportunities to stay current with industry trends and best practices.
• Navigated complex regulatory requirements to ensure compliance in all advisory activities.
• Fostered culture of innovation within advisory team, encouraging adoption of new technologies and methodologies.
• Enhanced advisor skills and knowledge through continuous professional development program, elevating service quality.
• Established effective communication among team members for enhanced collaboration and successful project completion.
• Tracked progress and made adjustments to maintain alignment with goals.
• Participated actively in regular meetings with fellow researchers to discuss project updates, challenges faced, and lessons learned during ongoing activities.
• Organized research materials, maintaining a well-ordered workspace conducive to productivity.
• Maintained open lines of communication with project leads and team members for effective collaboration on common goals.
• Conducted literature reviews to support hypothesis development and identify gaps in existing knowledge.
• Monitored project timelines, ensuring timely completion of tasks while maintaining high-quality output.
• Contributed to development of research proposals, aligning with strategic objectives and securing project approvals.
• Improved data collection methods with introduction of innovative survey techniques.
• Facilitated cross-disciplinary research collaborations, broadening scope and impact of research findings.
• Managed research databases with utmost diligence, ensuring data integrity and security.
• Conducted extensive literature reviews to support ongoing research projects, significantly expanding team's knowledge base.
• Recorded and analyzed data to produce reports of results.
• Participated in research projects by designing and executing experiments.
• Designing customized program modules tailored to client specifications, increasing usability and effectiveness.
• Collaborated with team members to design, develop, and implement new database systems.
• Reviewed source documents and listings to compile resources for identifying and correcting data allocation issues.
• Self-motivated, with a strong sense of personal responsibility.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.
• Worked well in a team setting, providing support and guidance.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Passionate about learning and committed to continual improvement.
• Worked flexible hours across night, weekend, and holiday shifts.
• Managed time efficiently in order to complete all tasks within deadlines.
• Organized and detail-oriented with a strong work ethic.
• Paid attention to detail while completing assignments.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Strengthened communication skills through regular interactions with others.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Learned and adapted quickly to new technology and software applications.
• Proved successful working within tight deadlines and a fast-paced environment.
• Developed and maintained courteous and effective working relationships.
• Demonstrated strong organizational and time management skills while managing multiple projects.

• Offered vital emotional aid and navigational resources using the state-based 24/7 trafficking helpline.
• Mastered trauma-informed communication through engagement with individuals encountering mental health challenges, substance use issues and urgent life-threatening situations.
• Facilitated communication with law enforcement to optimize placement and develop comprehensive safety plans.

Resource Coordination:

• Facilitated collaboration among survivors, service providers, law enforcement, and community members to access services that would best fit the callers needs.
• Leveraged Freedom Signal and other specialized tools to conduct effective online outreach to vulnerable populations
• Facilitated seamless referrals between agencies to ensure comprehensive support for trafficking survivors

Operational Management:

• Developed robust scheduling system for hotline team of three to maintain round-the-clock availability.
• Mastered multiple phone system applications to maintain consistent hotline operations
• Displayed excellent versatility in addressing complex scenarios demanding unique approaches.
• Addressed emergency communications with effective responses leveraging outreach resources.
• Managed the schedules for the New Mexico's State Mandated Human Trafficking Hotline
• Networked across the Southwestern United States to build new connections and make initial contacts with prospects.
• Represented organization at industry conferences by manning booths and giving polished presentations.
• Developed successful partnerships with local organizations for mutually beneficial collaboration and resource sharing.
• Expanded program reach by conducting research on emerging trends in community outreach methods, adapting strategies accordingly.
• Enhanced referrals by strategically contacting key groups and stakeholders.
• Recorded, transcribed and maintained confidential client information into applicant tracking system and database.
• Improved overall client satisfaction with timely follow-ups, diligent communication, and attentive problem-solving skills.
• Created marketing materials, including brochures, flyers, and social media content to increase program visibility within the community.
• Delivered presentations to interested groups and answered wide-ranging questions about available offerings.
• Enhanced cultural competence within the organization through staff training sessions focused on diversity awareness and inclusivity practices.
• Implemented improvements based on data analysis to increase program efficiency.
• Maintained accurate records of client interactions, progress, and outcomes using CRM software for efficient reporting purposes.
• Built and maintained contact and referrals database for leads across Location territory.
• Managed a caseload of clients, providing personalized support and guidance throughout their journey to access vital resources.
• Built trust with clients by consistently following up on progress and offering additional support when needed, fostering long-lasting relationships.
• Demonstrated sensitivity and cultural competence when assisting diverse callers in distress.
• Developed rapport with callers, offering a safe space for them to share their feelings and concerns.
• Fostered a supportive team environment with fellow crisis line volunteers by sharing experiences, offering guidance, and encouraging continuous growth.
• Managed high-stress situations effectively, remaining calm under pressure while providing compassionate assistance to callers in need.
• Assisted callers experiencing suicidal ideation, utilizing active listening skills and de-escalation techniques for immediate safety planning.
• Provided referrals to appropriate community resources as needed, connecting callers with additional support options.
• Completed comprehensive volunteer training program, gaining essential skills in crisis intervention techniques.
• Handled sensitive topics such as substance abuse, domestic violence, or mental health crises with professionalism and empathy.
• Recognized potential risk factors and assessed caller''s immediate safety needs before proceeding with relevant interventions.
• Upheld strict confidentiality standards, ensuring privacy for all callers seeking help through the crisis line service.
• Supported organizational goals by contributing insights from call experiences during team meetings and debriefings.
• Participated in ongoing professional development opportunities to stay current with best practices in crisis line work.
• Enhanced hotline services for increased caller satisfaction by adhering to established protocols and guidelines.
• Contributed valuable feedback on procedures and policies that led to improvements within the organization''s overall operations.
• Improved caller well-being by actively listening and providing empathetic support during crisis situations.
• Strengthened rapport with returning callers by remembering previous conversations while still maintaining confidentiality boundaries.
• Maintained accurate documentation of calls to support effective follow-up and continuous improvement of services.
• Collaborated with fellow volunteers to ensure seamless phone coverage during peak times.
• Coordinated emergency response efforts when necessary by contacting appropriate local authorities and providing required information.
• Developed and maintained relationships with community organizations and agencies.
• Facilitated communication between clients and other service providers.
• Assisted in conducting needs assessments to identify key areas of service needs.
• Monitored progress towards service plan goals.
• Provided support to social service clients in navigating available resources.
• Developed and maintained accurate records of programs and services.
• Facilitated outreach activities to build community awareness.
• Cultivated and maintained relationships with community members to facilitate outreach activities.
• Determined needed and relevant interventions based on each client's cognitive abilities and current needs.
• Monitored and evaluated impact of social services on community.
• Developed and implemented strategies to enhance quality of social services.
• Coordinated with local government to provide resources to clients.
• Improved clients' coping with routine life activities such as food budgeting and rental payments.

• Supported trafficking victims from initial intake through program graduation.
• Conducted housing visits while providing tools and techniques to support trauma recovery
• Delivered case management, crisis prevention, and intervention services
• Facilitated access to mental health programs, substance use assistance, and essential resources including food, clothing, hygiene.
• Facilitated client participation in perilous circumstances through an approach centered on the client.
• Supported client efforts to establish effective communication with law enforcement agencies.
• Maintained comprehensive documentation of case notes each day to aid team efforts.
• Maintained accurate documentation in EMR BEAR aligned with federal and state funding requirements.
• Provided transportation for clients to and from appointments, court, treatment services, and medical appointments.
• Guided clients in obtaining essential community resources including Medicaid, food stamps, and education programs.
• Developed robust connections with landlords, apartment complexes, and hotels to secure safe housing options.
• Guided clients in their life skills development: house cleaning, budgeting, job applications, applying for school, food stamps, Medicaid, and other state-funded programs that they qualified to receive.
• Expertise in utilizing state and local resource networks.
• Used motivational interviewing to find and achieve goals.
• Conducted regular follow-ups with clients to assess ongoing needs and ensure appropriate support was provided throughout the recovery process.
• Expedited crisis response times by streamlining communication processes between team members and external partners.
• Collaborated with mental health professionals to provide emotional support and counseling services to crime victims.
• Supported victims in navigating the criminal justice system, providing guidance on legal procedures and court accompaniment when necessary.
• Enhanced victim support services by implementing effective case management strategies and coordinating with various agencies.
• Promoted a trauma-informed approach within the organization by providing staff training on best practices for interacting with crime victims sensitively and effectively.
• Assisted clients in obtaining financial compensation through completing application paperwork and advocating on their behalf during hearings.
• Increased community awareness of available resources through organizing outreach events, presentations, and trainings.
• Improved service delivery to crime victims by conducting comprehensive needs assessments and developing tailored action plans.
• Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
• Participated in community events to promote services and engage with public.
• Collaborated with community members to develop and implement service initiatives.
• Partnered with local organizations to expand access to social and community services.
• Assessed community needs and identified resources for social and community service programs.
• Established and maintained relationships with key stakeholders.
• Researched best practices and developed strategies to improve program outcomes.
• Advocated for social and community service programs to increase awareness and funding.
• Conducted outreach activities to engage local stakeholders in programs.

• Compiled comprehensive testimonies for individuals facing assaults within the sex work field.
• Distributed essential items to individuals engaged in sex work.
• Provided information about available community resources.
• Provided essential resources such as substance use services, counseling, and harm reduction.
• Provided direct outreach in Albuquerque's International district.
• Collected data for the Bad Guys List.
• Connected clients with service providers catering to their preferences.
• Engaged openly with sex workers, creating supportive interactions.

• Worked at multiple stores in and around the Albuquerque Metro Area to scan and count inventory.
• Worked independently and could scan hundreds of items and complete assignments promptly.
• Performed inventory in various retail chain stores.
• Ensured world-class quality service was always given.
• Entered all data accurately and promptly.
• Complete work duties such as SKU verification, count merchandise selections, and all other assigned tasks.