Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Timeline
Generic

DALLAS GRIMES

Washington

Summary

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. Experience managing large amounts of inbound calls and sustaining satisfactory relationship with customers. Offers outstanding active listening and multitasking abilities.

Overview

6
6
years of professional experience

Work History

Supervisory Legal Instrument Examiner

DC Government/DCDMV
09.2024 - Current
  • Strengthened interdepartmental relationships by providing prompt responses to inquiries regarding the status of submitted legal instruments.
  • Contributed to the development of best practices for legal instrument examination by actively participating in team discussions and sharing insights from personal experience.
  • Identified potential areas of non-compliance within submitted documents, enabling appropriate corrective action to be taken promptly.

Internal Auditor

Giant Food
01.2024 - Current
  • Evaluate financial documents for accuracy and compliance with federal regulations, Identify the financial risk of the organization and offer recommendations to reduce risk, Identify accounting and financial record-keeping processes that can be improved, Determine ways to cut costs and improve profitability Assess the efficiency and productivity of internal staff and make recommendations for improvement
  • Present findings to upper management in the form of reports and presentations

Customer Service Manager

Giant Food
05.2020 - Current
  • As CSM I am responsible for overseeing the daily operations of the Front End, Giant pick up departments
  • Their duties include communicating customer service objectives to Customer Service Representatives and other department personnel, compiling data to make assessments of their department’s progress and coordinating with upper management to find ways to enhance their customer service objectives among their employees
  • I am the human resources liaison and i also handle recruiting, out sourcing new talent, onboarding and new hire orientation

Branch Operating Manager

Wells Fargo
11.2022 - 09.2023
  • Maintain confidentiality of bank records and client information
  • Ordered checks
  • Adhere to financial services security and audit procedures
  • Train employees on cash drawer operations
  • Issue and redeem money orders, cashier checks, travelers checks, and savings bonds

Human Resources Manager

AMC Theaters
12.2018 - 04.2021
  • Supports organization staff by establishing a recruiting testing and interview program; counseling managers on candidate selection; conducting and analyzing exit interviews; and recommending changes
  • Bridging management and employee relations by addressing demands grievances or other issues
  • Oversee and manage a performance appraisal system that drives high performance
  • Report to corporate management to communicate decisions as supported through HR metrics

Education

General Studies

The University of the District, Columbia
Washington
01.2004

Skills

  • Conflict Resolution
  • Attention to Detail
  • Training and Developing
  • Driving Sales

Languages

English

Accomplishments

  • Achieved Result by completing Task with accuracy and efficiency.
  • Documented and resolved Issue which led to Results.
  • Supervised team of Number staff members.

Timeline

Supervisory Legal Instrument Examiner

DC Government/DCDMV
09.2024 - Current

Internal Auditor

Giant Food
01.2024 - Current

Branch Operating Manager

Wells Fargo
11.2022 - 09.2023

Customer Service Manager

Giant Food
05.2020 - Current

Human Resources Manager

AMC Theaters
12.2018 - 04.2021

General Studies

The University of the District, Columbia

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DALLAS GRIMES