Dallas Harrison

• Streamlined operations by identifying inefficiencies and implementing process improvements for entire collection floor.
• Championed continuous improvement initiatives, fostering culture through innovation within organization.
• Mentored and developed team members, encouraging professional growth while retaining top talent.
• Enhanced employee productivity with introduction of performance management systems.
• Oversaw facility management efforts, ensuring safe working environment for all employees.
• Ensured compliance with regulatory requirements by staying abreast of industry changes and updating policies accordingly.
• Developed strong relationships with industry partners, expanding company's network of resources.
• Evaluated emerging technologies to determine their potential application within organization's operations.
• Collaborated with executive leadership to develop long-term business plans, setting organizational goals and objectives.
• Owned and nurtured well-being of operational organization.
• Hired and managed employees to maximize productivity while training staff on best practices and protocols.
• Established performance goals for department and outlined processes for achievement.
• Set clear goals to monitor targets and offered real-time input on performance and motivation.
• Drove team engagement to achieve aggressive company targets.
• Interacted well with customers to build connections and nurture relationships.
• Trained and guided team members to maintain high productivity and performance metrics.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
• Implemented business strategies, increasing revenue, and effectively targeting new markets.

• Supervised operations staff of 1100 plus at 11 different satellite offices and kept employees compliant with company policies and procedures.
• Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
• Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
• Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
• Led hiring, onboarding and training of new hires to fulfill business requirements.
• Developed systems and procedures to improve operational quality and team efficiency.
• Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
• Analyzed and reported on key performance metrics to senior management.
• Facilitated smooth collaboration between departments through clear communication channels.
• Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
• Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.

Hired and managed employees to maximize productivity while training staff on best practices and protocols.

• Increased customer satisfaction through continuous improvement initiatives and excellent customer service.
• Managed crisis situations effectively while minimizing disruption to daily operations.
• Enhanced company performance by implementing strategic plans and overseeing daily operations.
• Prepared annual budget forecasts and monitored performance to meet organizational objectives.
• Drove revenue growth by expanding product offerings and identifying new market opportunities.
• Cultivated strong relationships with external partners to foster collaboration and maximize resources.
• Established culture of accountability by setting clear expectations and holding individuals responsible for results.
• Inspired innovation by creating an environment that encouraged creative thinking and problem-solving capabilities.
• Developed strong partnerships with cross-functional teams for improved collaboration and efficiency.

• Managed team of 55 employees with an annual logistics spend of $800M
• Led cross-functional teams to achieve ambitious project goals within time constraints, resulting in successful project completions.
• Analyzed performance metrics to identify areas of improvement in the supply chain, leading to measurable success markers.
• Facilitated seamless integration of new acquisitions into existing logistics networks, ensuring uninterrupted service for customers during organizational changes.
• Promoted sustainability within logistics operations by implementing eco-friendly practices such as reducing packaging waste and optimizing transportation routes.
• Managed transportation networks effectively, improving on-time delivery rates while minimizing transportation costs.
• Created a culture of accountability within the logistics department for increased employee motivation and engagement levels.
• Coordinated procurement activities strategically to secure optimal pricing from vendors while maintaining high-quality standards.

• Started as collector in Mason, Ohio office, which was 3rd satellite office. Promoted to collection manager after 6 weeks and then General manager in 5 more weeks, thus being transferred to Sacramento, CA.
• As GM , supervised operations staff of 75 and kept employees compliant with company policies and procedures while attaining collection targets by month of placements for clients like Citibank, BofA, and Amex.
• Promoted to OM with direct reports of all offices as ABC grew to over 1100 employees prior to being sold
• ABC started growth spurt based on driven results and we opened 11 more satellite, to which I opened 7 of them
• Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
• Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
• Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
• Reduced turnaround time for project completion through effective resource allocation and team management.
• Recruited, hired, and trained initial personnel, working to establish key internal functions and maintain high productivity and performance metrics.
• Achieved higher employee retention rates by fostering positive work environment and providing opportunities for professional growth.