Dallas Jones
Shreveport,LA
Summary
Customer Service Representative bringing superb skills in oral and written communication, active listening and analytical problem solving skills. Enhances customer experiences by employing service oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
10
10
years of professional experience
Work History
Customer Support Representative
Ciox Healthcare
02.2021 - 10.2023
- Connected with customers to address questions and resolve issues through phone and email.
- Delivered exceptional customer service by prioritizing emergency issues and developing and employing workarounds to solve problems expeditiously.
- Managed over 70 customer calls per day.'
- Documented customer interactions in computer system and assisted cross-functionally with billing and technical support to deliver high-quality customer service.
- Maintained patient charts and accurately recorded new information.
- Followed up with medical staff regarding missing information in patient records.
- Answered constant flow of customer calls with minimal wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Call Center Helpline Specialist
Louisiana Association On Compulsive Gambling
02.2018 - 01.2021
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Provided clients with recommendations to community resources.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Accepting over 50 customer calls per day.
Supervisor in Training
Horseshoe Casino
01.2014 - 01.2018
- Built highly productive teams through team building, clear communication and ongoing coaching.
- Directed and supervised staff members to engage in sales, inventory management, cash receipt reconciliation and customer service requirements.
- Created sales reports for management staff, using data from reports to create sales forecasts.
- Developed and implemented safety initiatives to continually improve, achieve and maintain stated safety performance and objectives.
- Established team priorities, maintained schedules and monitored performance.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Assisted in leading each shift by delegating duties and assigning specific tasks to over 20 employees.
Education
Associate of Science - Health Sciences
Ultimate Medical Academy - Clearwater
Clearwater, FL12.2020
Skills
- Customer Service
- Attention to Detail
- Problem-Solving and Active Listening
- MS Office and MS Excel
- Excellent Written and Oral Communication
- Organization and Time Management
- Document Scanning
- Safety and Security
- Medical Terminology and Medical Law & Ethics
- Billing and Coding
- Reimbursement Processing
- ROI, EMR, and EHR
- Data Entry and Data Collection
- Sales
VOLUNTEER
YMCA
Providence House
Timeline
Customer Support Representative
Ciox Healthcare
02.2021 - 10.2023
Call Center Helpline Specialist
Louisiana Association On Compulsive Gambling
02.2018 - 01.2021
Supervisor in Training
Horseshoe Casino
01.2014 - 01.2018
Associate of Science - Health Sciences
Ultimate Medical Academy - Clearwater