DALLAS LYLES

• Collected, organized and provided data to maintain program status and customer commitments.
• Interacted well with customers to build connections and nurture relationships.
• Trained new employees on proper protocols and customer service standards.
• Participated in meetings and associated events to help define and achieve organizational objectives.

(Promoted)

• Managed billing and collecting of an aging in excess of $3.4M in receivables.
• Contacted clients with invoices past due on a weekly basis for payment updates and effectively escalated accounts with poor communication in order to get resolution in timely manner.
• Acted as valuable resource to OSG as well as partners in the field to answer questions in regards to consolidated accounts, but not limited to client invoicing, payment policies/procedures, Peoplesoft issues, etc.
• Effectively built high level relationships with internal/external partners to ensure customer satisfaction as well as surpassing partnership expectations.

• Accurately met daily quota
• Delivered fast, friendly and knowledgeable service for routine questions and service complaints
• Cultivated relationships with customers and drove business development by delivering product knowledge
• Maintained customer relations by placing calls regarding escalated casework
• Attended interdepartmental work meetings.

• Assured quality customer service
• Built and maintained relationships with peers and upper management to drive team success
• Frequently interacted with customers
• Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices
• Offered product and service consultations and employed upselling techniques.