Hi, I’m
Dallas Mitchell
LEBANON,TN
Summary
PROFILE SUMMARY Hard-working, project and release manger and change coordinator of Four and a half years. Certified and skilled Salesforce Administrator with over 4 years’ experience including 17 years in Information Technology and a broad-based background in Customer Relationship Management (CRM) and customer support. High consultative approach interfacing directly with management to understand their need for customization, administration and enhancement Salesforce’s sales cloud and service cloud console; accordingly, providing recommendations for process improvements, development and design. Well-versed in building positive relationships with customers and other stakeholders. Strong requirements gathering, scope development and inventory coordination abilities. Skilled at overseeing complex, high-value technical projects with excellent planning competencies. Effective at building and deepening productive relationships with all product stakeholders. Skilled at guiding operations, supporting deployments and implementing quality control standards. Analytical problem-solver with excellent judgment and a detail-oriented nature.
Overview
17
years of professional experience
1
Certification
Work History
Cognizant Technologies Solutions
IT Project Manager
05.2021 - Current
Job overview
- Provided detailed project status updates to stakeholders and executive management.
- Coordinated material procurement and required services for projects within budget requirements.
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Planned, designed, and scheduled phases for large projects.
- Developed and implemented strategic project plans to meet business objectives.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Maintained up-to-date knowledge of approaches, processes, asset allocation guidelines, risk regions and approved strategies and products.
Cognizant Technologies Solutions
Software Release Manager
09.2018 - 03.2021
Job overview
- Interface and communicate with Test Managers, Delivery team, IT Ops and off-course the PMO daily
- Analyzed current business processes and designed custom processes to be more efficient
- Successfully deployed three major Deployment, from planning to Go-Live
- Scheduled and coordinated environments with all parties to create deployment plan
- Working knowledge of Agile methodology
- Accountable for project sign-off pre-go-live achievement
- Created and submitted RFC (Request for change) with the Change managers, business and technical approvers
- Utilized various methods such as Data Loader and Import Wizard for clean data importing
- Created routing and assignment strategies to direct service tickets to specific departments based on criteria set
- Authored permission sets to give expanded access and ability to objects
- Solved complex Salesforce visibility and access driven issues
- Experience with Lightning Experience
- Gained knowledge of how to use Apex, Visualforce page conversion or using Lightning App Builder and Developer Console to obtain the desired result.
- Incorporated delivery requirements into planning of testing schedules.
NDC INC
Salesforce Administrator
09.2017 - 01.2018
Job overview
- Consulted and gathered required details of projects with Department Stakeholders for the purpose customized Salesforce configuration to meet the department’s defined objectives, strategies and needs
- Analyzed current business processes and Designed custom processes to be more efficient
- Design custom reports, standard reports and build new custom reporting type, as well as creating customized dashboards
- Working knowledge of Agile methodology
- Contributed to company standard procedures creation and assuring they are implemented and complied within a business area
- Experience communicating complex ideas with stakeholders and building collaborative relationships with team members, customers, and other stakeholders
- Created Workflows, Process Builder flows and Approval Processes
- Utilized various methods such as Data Loader and Import Wizard for clean data importing
- Created routing and assignment strategies to direct service tickets to specific departments based on criteria set
- Authored permission sets to give expanded access and ability to objects
- Solved complex Salesforce visibility and access driven issues
- Experience with Lightning Experience
- Gained knowledge of how to use Apex, Visualforce page conversion or using Lightning App Builder and Developer Console to obtain the desired result.
CHANGE HEALTHCARE
Salesforce Administrator
08.2011 - 05.2017
Job overview
- Design fields for custom and standard object
- Customize existing applications: Sales Cloud, Service Cloud, Chatter and Communities
- Ensured that all the SLA’s and KPI’s of Service Controls (Incident, change and Problem management) were met
- Formed Queues, Private and Public Chatter groups for the purpose of collaborating with Communities, support management and assignment
- Integration of add-on applications: RemedyForce and Cloud Coach
- Involved with the Data Integrating Siebel CRM to Salesforce
- Exported and schedule data for backup and Import external data for migration
- Monitored ongoing Integration from Siebel into Salesforce using web services API
- Assisted with large call centre supporting tickets related to Siebel and Salesforce
- Trained and lead a team of five to support all tools Siebel, Salesforce, Remedy force, ON247, Cloud Coach and SharePoint.
DISTRICT ATTORNEY GENERAL CONFERENCE
Computer Helpdesk Technician
03.2010 - 08.2011
Job overview
- Managed the corporate network to ensure efficiency and optimal performance
- Utilized network performance tools to identify latency, perform diagnostic analysis, and create resolution plans as well as policy restricting usage
- Created custom images and deployed images via the network to new and existing workstations
- Educated users by designing and conducting training programs, providing references and support.
- Suggested software and hardware modifications to reduce lag time and improve overall speed.
SAGONET MANAGED SERVICES
Network Administrator
10.2008 - 06.2009
Job overview
- Responsibilities
- Supported, configured, maintained and upgraded corporate customer’s networks and in-house servers
- Monitor network performance (availability, utilization, throughput and latency) and test for weaknesses
- Specify system requirements and design solutions; replaced and upgraded UPS and backup hardware and software
- Used preventative measures for client security with backups, images and antivirus and spyware; presented opportunities for growth with regards to the computer system network and server related needs
CLARK AND DAUGHTREY MEDICAL GROUP
Network Administrator
10.2007 - 08.2008
Job overview
- Implemented an imaging procedure, saving the company 150 hours of project time, reduced project by an entire month
- Secured networks by developing network access, monitoring, control, and evaluation, maintaining documentation
- Accomplished organization goals by accepting ownership for new and different service requests; exploring opportunities to add value to job assignments; administered and configured users through Novell Netware network
- Researched, prepared and assembled, project upgrades for upcoming needs related to software and hardware; maintained computer networks for main campus and satellite offices; facilitated procedures allowing clients more opportunities for efficiency and security.
BENCONET
TECHNOLOGY CONSULTANT
11.2005 - 11.2006
Job overview
- Designed IT systems and networks ensuring the right architecture and functionality; evaluated hardware and software problems and replace defective components
- Managed IT initiatives and collaborate with in-house technical staff; supervised the installation of complete technology package for dental office integration
- Provided assistance with technical issues; Installed backup and disaster recovery options, optimized and administered computer networks and related computing environments, including systems applications software, and all integrations
- Planned, coordinated, and implemented network design and security in order to protect data, software, and hardware; designed, configured, and test computer hardware, networking software and operating system software.
Education
DeVry UniversityFort Washington
Bachelor of Science from Computer Networking And Telecommunications
02.2006
Skills
- Customized and built Community object for better client self-management of cases, information and submission
- Agile Project and Profile Management
- Creation of Roles for record visibility, Custom sharing rules, Profiles for optimal user access and Permission Sets
- Internet/ TCP/IP & Routing
- Project Planning
- Atlassian JIRA
- Project Organization
- Sprint Tracking
- Releases Processes
- Scheduling Releases
- Salesforce Administration
Accomplishments
- Led the creation of critical application playbooks by facilitating and coordinating with stakeholder to submit and take ownership of technical documents required by the command center.
Certification
SalesForce.com Administrator 201 Certification
Salesforce Service Cloud Consultant
A+ Certification
Timeline
IT Project Manager
Cognizant Technologies Solutions
05.2021 - Current
Software Release Manager
Cognizant Technologies Solutions
09.2018 - 03.2021
Salesforce Administrator
NDC INC
09.2017 - 01.2018
Salesforce Administrator
CHANGE HEALTHCARE
08.2011 - 05.2017
Computer Helpdesk Technician
DISTRICT ATTORNEY GENERAL CONFERENCE
03.2010 - 08.2011
Network Administrator
SAGONET MANAGED SERVICES
10.2008 - 06.2009
Network Administrator
CLARK AND DAUGHTREY MEDICAL GROUP
10.2007 - 08.2008
TECHNOLOGY CONSULTANT
BENCONET
11.2005 - 11.2006
DeVry University
Bachelor of Science from Computer Networking And Telecommunications
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