Dallas Motes
Summary
Responsible HR Assistant with strong knowledge of office administration and common human resources operations. In-depth understanding of customer service, data entry and file management. Highly skilled in reviewing policies and suggesting actionable improvements aligned with industry best practices. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
11
11
years of professional experience
Work History
Administrative Assistant/HR
Comfort Keepers
05.2021 - Current
- Help current or potential clients with any questions they may have and direct them to where they need to go.
- Data entry with paperwork, filing, scheduling, and answering the phone.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with dressing guidance, grooming, meal preparation and medication reminders.
- Transported clients to and from medical appointments with safety and efficiency.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Worked flexible hours; night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Processed documentation for employee actions such as new hires, grievance resolutions and terminations.
Designated Hitter
Walgreens
05.2019 - 12.2019
- Experience in the pharmacy, organizing medication, and counting medication for the prescriptions.
- Helped in the photo department making canvases, photo books, magnets, and cards.
- Stock items and take inventory, money handling, and customer service skills.
- Checked identification for proof-of-age for alcohol, tobacco sales, and sells of narcotics.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
Cashier
Lowes Home Improvement
04.2018 - 05.2019
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Collected and authorized payments of guests.
- Answered questions about store policies and addressed customer concerns.
- Performed cash, card and check transactions to complete customer purchases.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
DSPI
San Angelo State Supported Living Center
04.2017 - 11.2017
- Maintained clean, safe and well-organized patient environment.
- Assisted disabled clients to support independence and well-being.
- Updated patient files with behaviors and other data relevant to treatment planning.
- Led patient or group recreational activities for enhanced patient outcomes.
- Supervised daily activities and provided assistance to staff.
- Assisted patients with eating tasks to support healthy nutrition.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Transported clients to and from medical appointments with safety and efficiency.
Animal Caretaker
Kelley's Kennel
01.2016 - 04.2017
- Kept animals clean and free of contaminants to promote optimal health.
- Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
- Administered medications to animals in treatment and documented changes in condition.
- Kept cages, kennels, play yards and grooming areas neat and clean.
- Followed specific food and water schedules for different animal species.
- Followed pet care instructions for dietary needs and medication regimens.
- Handled administrative work such as answering telephones and scheduling appointments for visits.
- Received payments via cash, check, credit cards, vouchers and automatic debits and issued receipts, refunds, credits or change due to customers.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.
Animal Caretaker
M&M Mustang Ranch
03.2012 - 11.2015
- Kept animals clean and free of contaminants to promote optimal health.
- Inspected, prepared, cleaned, disinfected and maintained comfortable horse stable and enclosures.
- Treatment minor horse injuries.
- Worked flexible hours; night, weekend, and holiday shifts.
- Maintained grounds by trimming, weeding and general clean-up.
Waitress/Cashier
P&F Pizza
08.2014 - 07.2015
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials and took drink orders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
Customer service
Renegades Firework
06.2014 - 07.2014
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
Education
Associate of Applied Science - Cosmetology
Texas College of Cosmetology
San Angelo, TX03.2021
High School Diploma -
Lake View High School
San Angelo, TX05.2015
Skills
- New Hire Orientation
- Word Processing
- Human Resources Support
- Cash Drawer Management
- Cash Management
- Supervising Tellers
- Team Meetings
- Stocking and Replenishing
- Liquor Law Compliance
- Sales Expertise
- Money Handling
- Verbal and Written Communication
Additional Information
- I am authorized to work in the US for any employer
Timeline
Administrative Assistant/HR
Comfort Keepers
05.2021 - Current
Designated Hitter
Walgreens
05.2019 - 12.2019
Cashier
Lowes Home Improvement
04.2018 - 05.2019
DSPI
San Angelo State Supported Living Center
04.2017 - 11.2017
Animal Caretaker
Kelley's Kennel
01.2016 - 04.2017
Waitress/Cashier
P&F Pizza
08.2014 - 07.2015
Customer service
Renegades Firework
06.2014 - 07.2014
Animal Caretaker
M&M Mustang Ranch
03.2012 - 11.2015
Associate of Applied Science - Cosmetology
Texas College of Cosmetology
High School Diploma -
Lake View High School
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