Dallas Otterman
Anaheim,CA
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Student Esthetician
Salon Success Academy
10.2023 - 03.2024
- Assessed condition of clients' skin in order to make recommendations to improve skin quality.
- Maintained regular client list and successfully handled walk-in customers.
- Performed body treatments, including waxing & LED light therapy
- Discussed procedures and treatment options with clients.
- Performed acne and microdermabrasion facial services.
- Provided pre- and post-service consultations to accurately assess clients' needs.
- Demonstrated thorough knowledge of all salon products and services.
- Performed consultations for patients before scheduling treatments.
- Provided clients with knowledge of all cosmetic services being provided.
- Designed post-treatment at-home care products.
- Sterilized equipment for patient treatments.
- Fostered friendly, warm and exceptional customer experience.
Server/Hostess
Mendocino Farms
03.2021 - 12.2021
- Stayed up-to-date on menu changes to offer current and accurate information and help customers select optimal meal choices based on individual preferences.
- Closed out cash drawer at end of each shift, reconciling totals and resolving discrepancies to maintain financial accuracy.
- Set a positive tone for the entire dining experience as the first point of contact for incoming guests.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Collected payment for food and drinks served, balanced cash receipts, and maintained accurate cash drawer.
- Cultivated warm relationships with regular customers.
- Trained new staff on restaurant operations and policies to strengthen performance.
- Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
Barista
Starbucks
01.2021 - 11.2021
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
Education
Licenced - Esthetics
Salon Success Academy, Redlands
Redlands, CA03.2024
Skills
- Customer Service Expertise
- Inventory Management
- Hospitality Etiquette
- Friendly and outgoing
- Adaptability and Flexibility
- Payment Processing
- Coffee and Tea Preparation
- Opening and closing duties
- Problem-solving aptitude
- Time Management
- POS System Operation
Certification
- CA Food Handlers License
Timeline
Student Esthetician
Salon Success Academy
10.2023 - 03.2024
Server/Hostess
Mendocino Farms
03.2021 - 12.2021
Barista
Starbucks
01.2021 - 11.2021
Licenced - Esthetics
Salon Success Academy, Redlands
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