Dallas Parker
Mason City
Summary
Dynamic and dependable professional with extensive experience at MercyOne North Iowa, excelling in team leadership and operational efficiency. Proven ability in problem-solving and maintaining high cleanliness standards. Recognized for enhancing service quality and fostering collaboration, while consistently delivering exceptional customer service and supporting staff development initiatives.
Overview
22
22
years of professional experience
Work History
Janitorial Associate
Walmart
Mason City, IA
10.2025 - Current
- Oversaw maintenance of cleanliness and organization in store to create a welcoming shopping atmosphere.
- Utilized floor scrubbers and vacuums to maintain cleanliness and uphold facility standards.
- Conducted thorough sanitation tasks to ensure adherence to safety regulations and maintain company standards.
- Worked with team members to enhance cleaning efficiency and streamline operational workflows.
- Ensured a pristine environment by conducting thorough deep-cleaning of floors, windows, restrooms, and common areas to enhance overall facility hygiene.
- Facilitated increased operational efficiency by systematically inspecting workspaces for required repairs and maintenance support from other departments.
- Commended for dependability and timely attendance, enhancing team morale and productivity.
- Facilitated efficient building maintenance operations by swiftly responding to staff inquiries and requests.
Pharmacist Assistant
MercyOne North Iowa
Mason City, IA
11.2022 - 09.2025
- Supported pharmacists in ensuring accurate preparation and dispensing of medications.
- Oversaw inventory management to maintain optimal stock levels of pharmaceuticals and supplies.
- Facilitated collaboration with healthcare professionals to address medication-related inquiries.
- Instructed patients on medication usage and potential side effects to enhance understanding and compliance.
- Established and enforced safety procedures for hazardous material handling in pharmacy operations.
- Ensured cleanliness and organization of work environment to uphold stringent hygiene standards.
- Monitored pharmacy inventory levels and communicated medication counts to lead pharmacists.
- Oversaw quality control measures to guarantee accuracy in medication dispensing and adherence to regulations.
- Cultivated comprehensive understanding of pharmaceutical industry trends to elevate job performance and expertise.
- Supported pharmacists in compounding specialized medications tailored to individual patient requirements.
Custodial Team Leader
MercyOne North Iowa
Mason City, IA
11.2018 - 11.2022
- Managed daily operations while upholding healthcare standards and protocols to enhance service quality.
- Directed team initiatives to optimize processes, aiming to improve patient care efficiency.
- Facilitated mentorship programs to enhance staff skills and promote ongoing professional development.
- Orchestrated cross-functional team efforts to improve communication efficiency and streamline workflow operations.
- Monitored team progress towards objectives, delivering constructive feedback to enhance performance.
- Conducted regular performance evaluations of team members against set objectives, delivering constructive feedback and acknowledging successes.
- Redesigned processes to improve operational efficiency and accelerate completion of essential tasks.
Youth Counselor
Four Oaks
Mason City, IA
10.2014 - 10.2016
- Designed and executed tailored care plans for at-risk youth, ensuring comprehensive support.
- Led group counseling sessions to enhance emotional and social growth.
- Supervised behavioral progress and delivered guidance to foster personal development.
- Facilitated collaboration among multidisciplinary teams to optimize service delivery strategies.
- Executed assessments to evaluate youth needs and guide intervention strategies.
- Championed youth representation in family meetings to ensure their perspectives influenced decision-making.
- Facilitated workshops focused on coping skills and conflict resolution techniques for adolescents.
- Oversaw youth behavior and provided guidance to foster positive development.
- Recorded comprehensive case notes while ensuring confidentiality and compliance with organizational reporting protocols.
Team Leader
McDonald's
Charles City, IA
08.2004 - 09.2014
- Managed daily operations to enhance service efficiency and customer satisfaction.
- Developed and implemented training programs to enhance team members' understanding of operational procedures and customer engagement.
- Executed inventory management strategies aimed at reducing waste and improving stock availability.
- Refined operational workflows to support enhanced team efficiency during high-demand periods.
- Oversaw conflict resolution processes among team members, enhancing teamwork and collaboration.
- Facilitated targeted coaching sessions to develop team members' skills, driving individual performance improvements.
Education
Associate Degree in Business And Management - Business Administration
Kaplan University, Cedar Falls IA
Cedar Falls, IA02-2012
Skills
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Multitasking and organization
- Responsible and dependable
- Cleaning and sanitizing
- Team collaboration
- Policy and procedure enforcement
- Willingness to learn
- Teamwork
- Strong work ethic
Timeline
Janitorial Associate
Walmart
10.2025 - Current
Pharmacist Assistant
MercyOne North Iowa
11.2022 - 09.2025
Custodial Team Leader
MercyOne North Iowa
11.2018 - 11.2022
Youth Counselor
Four Oaks
10.2014 - 10.2016
Team Leader
McDonald's
08.2004 - 09.2014
Associate Degree in Business And Management - Business Administration
Kaplan University, Cedar Falls IA