Dallas Perry

I Worked for Markosian Auto for nearly 7 years throughout my time with them i was a Sales Professional, Store Manager, Finance Manager, Floor Manager, I set and broke records as a store manager setting new heights for future goals I dealt with Customer issues, submitting customers to banks/cu contracting and funding being able to take a customer from a hello as they walk through the door to putting their temp tag in the back and following up with them about their plates or assisting with their vehicle needs down the road

• Achieved high levels of customer satisfaction by providing exceptional after-sales service, including issue resolution and future needs analysis.
• Built strong relationships with customers through personalized service, enhancing client loyalty and repeat business.
• Conferred with existing and potential customers to assess requirements and propose optimal solutions.
• Provided timely and effective resolutions to problems, securing clients and ensuring satisfaction.
• Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
• Utilized CRM software tools effectively for tracking client interactions, follow-ups, deals progressions.
• Negotiated favorable contracts with clients, securing long-term partnerships and steady revenue streams.
• Selected correct products based on customer needs, product specifications and applicable regulations.
• Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
• Negotiated prices, terms of sales and service agreements.
• Contributed to team objectives in fast-paced environment.
• Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

• Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
• Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
• Directed dispatching, routing, and tracking of [Number] fleet vehicles.
• Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.

• Addressed customer complaints effectively, resolving issues quickly to maintain overall satisfaction levels among clientele.
• Managed inventory levels efficiently, ensuring optimal stock availability and minimizing overhead costs.
• Established strong relationships with vendors, leveraging these connections for exclusive access to new products or preferential buying terms.