DALLAS PRESTON

As a Concierge in luxury communities, I provided exceptional customer service to residents and guests in a luxury community setting.

• Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions
• Distributed mail and managed parking logistics for residents and guests
• Delivered amenities and services in accordance with property operation guidelines
• Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
• Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
• Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
• Coordinated handyman services and handled repair requests in a timely manner
• Maintained attention to detail, reliability, and professionalism in all interactions.

• Assisting in processing and evaluating Freedom of Information Act (FOIA) requests in compliance with HHS, NIH, and NHLBI FOIA Service Center policies
• Collaborating with subject matter experts and program officers to identify responsive documents
• Drafting and sending interim letters, pre-disclosure notifications, and final letters
• Preparing documents for release, and redacting sensitive information as required using FOIA Xpress
• Participating in training sessions on FOIA regulations and procedures
• Establishing and maintaining office files
• Receiving incoming calls and visitors
• Providing callers and visitors with general information
• Preparing a variety of standardized documents from rough draft and/or oral instructions
• Processing and distributing mail to appropriate individuals
• Developing documents using a variety of office automation applications
• Performing special projects

• Managed incoming calls and visitors, directing them to the appropriate departments or individuals.
• Prepared paperwork for service calls and general inquiries, ensuring accuracy and timely processing.
• Established and maintained both paper and electronic filing systems, adhering to office records management guidelines.
• Drafted and prepared standardized documents, including billing statements, service quotes, and office memorandums from rough drafts or oral instructions.
• Processed and distributed incoming mail to the appropriate recipients in a timely manner.
• Created reports, spreadsheets, and basic correspondence using office automation tools such as Google Docs, Microsoft Office, Excel, and PowerPoint.

As a Warehouse Package Handler and Customer Service Assistant, I was responsible for ensuring the efficient flow of packages and providing excellent service to both customers and visitors.

• Sorted and grouped packages based on their intended destinations to ensure accurate and efficient delivery.
• Loaded packages onto sorting belts and delivery vehicles, maintaining careful handling and security of products.
• Adhered to company policies and procedures to ensure proper handling and safety of all items.
• Collaborated with warehouse team members to maximize work efficiency and fill in where needed.
• Managed incoming visitors and routed calls to appropriate departments, ensuring smooth operations.
• Responded to customer inquiries and assisted with addressing their needs.
• Sorted, processed, and distributed mail to internal departments in a timely manner.
• Contributed to process improvements in the work area, enhancing package delivery speed and accuracy.

As a Courtesy Clerk/Customer Service Representative, I delivered exceptional customer service in a fast-paced environment, addressing various customer needs and providing product information.

• Welcomed visitors and provided a professional, courteous experience.
• Ensured customer satisfaction by promptly addressing and resolving concerns, providing exceptional service at all times.
• Processed customer transactions with accuracy and efficiency, handling various payment methods and special requests to ensure a smooth and seamless experience.
• Restocked and organized grocery and storeroom shelves to ensure product accessibility and proper inventory management.
• Assisted in inventory management, tracking stock levels, and ensuring accurate product organization.
• Performed warehouse tasks, including loading and unloading delivery trucks, and efficiently sorting and organizing products of various sizes and weights.
• Supported store operations by lending a hand in other departments as needed, demonstrating adaptability and teamwork.
• Maintained cleanliness of store premises, resulting in an inviting shopping environment for customers.

As an Administrative Intern at Largo Senior High School, I supported the staff with a variety of administrative tasks, ensuring smooth and efficient office operations.

• Answered and directed phone calls, providing general information to callers and visitors in a professional manner.
• Established and maintained organized office filing systems, both paper and electronic, to ensure easy retrieval of documents.
• Drafted and prepared various standardized documents, including correspondence, reports, and educational materials, based on rough drafts and oral instructions from teaching staff.
• Processed and distributed incoming mail, ensuring timely delivery to the appropriate staff members.
• Utilized office automation tools such as Google Docs, Microsoft Office, Excel, and PowerPoint to develop and format office documents.
• Coordinated special projects and created flyers, banners, and other promotional materials to support school activities and initiatives.
• Increased accuracy and efficiency in data entry tasks, ensuring timely completion of projects.
• Maintained a professional office environment by ordering supplies, managing inventory levels, and coordinating equipment maintenance as needed.

• Performed basic cleaning services.
• Moved furniture, swept, vacuumed, and mopped floors using proper signage to prevent customer injury.
• Dusted furniture, cleaned glass entryways and performed trash collection/disposal ensuring the facility maintained a professional appearance at all times.