Dallas Purk

• Managed and motivated employees to be productive and engaged in work.
• Completed various assignments within set deadlines.
• Maintained professional, organized, and safe environment for employees and patrons.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Cross-trained existing employees to maximize team agility and performance.
• Reduced customer complaints through the adoption of enhanced quality assurance protocols.

• Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.

• Coordinated timely handling of bank deposits.

Managed team to ensure corporate audits were completed and approved.

Entered waste and void logs as part of closing duties.

• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Maximized performance by monitoring daily activities and mentoring team members.
• Controlled costs to keep business operating within budget and increase profits.
• Developed and maintained relationships with customers and suppliers through account development.
• Achieved departmental goals by developing and executing strategic plans and performance metrics.
• Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
• Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
• Reduced operational costs through comprehensive process improvement initiatives and resource management.
• Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
• Oversaw inventory management, optimizing stock levels, and reducing waste.
• Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
• Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
• Monitored COGS through weight measurements of products before and after opening, as well as waste.