Dallas Ramos
McMinnville,TN
Summary
Dynamic professional with strong problem-solving and communication skills in fast-paced environments. Proven ability to enhance customer satisfaction and optimize operations through effective teamwork and adaptability.
Calm and organized 911 Dispatcher known for exceptional customer service and effective communication. Demonstrated ability to prioritize and coordinate resources during emergencies, ensuring swift and efficient responses.
Results-driven Retail Manager with a focus on customer service, team development, and operational efficiency. Successfully managed store operations and implemented strategies that increased customer engagement and maximized profitability.
Overview
4
4
years of professional experience
Work History
Cureman
Bridgestone Firestone
McMinnville, TN
01.2026 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Proved successful working within tight deadlines and a fast-paced environment.
Retail Manager
LLEAF
McMinnville, TN
01.2025 - 01.2026
- Managed daily operations, ensuring high standards of customer service and store presentation.
- Trained and developed staff to enhance team performance and improve service quality.
- Implemented inventory management practices, optimizing stock levels and reducing waste.
- Analyzed sales data to identify trends, adjust merchandising strategies, and maximize profitability.
- Coordinated promotional initiatives, driving customer engagement and increasing foot traffic.
- Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Controlled store inventory and reviewed cash handling and operations reports.
911 Dispatcher
Wilson Co 911
Lebanon, TN
02.2022 - 01.2025
- Responded to emergency calls, assessing situations and prioritizing dispatching of resources.
- Operated multiple communication systems to relay critical information to first responders efficiently.
- Coordinated with law enforcement, fire services, and medical teams to ensure timely response during incidents.
- Maintained accurate records of all communications and dispatched units for compliance and reporting purposes.
- Implemented process improvements to enhance response times and operational efficiency within the team.
- Monitored radio channels continuously for urgent updates or changes in situation status during emergencies.
- Monitored Police and Fire radios to provide assistance to responding personnel.
- Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Supported law enforcement officers during high-risk situations by providing vital background data on suspect locations or histories.
- Collaborated with fellow dispatchers to maintain a cohesive team environment, fostering seamless communication during emergencies.
- Answered calls from automatic routing system and took basic information from callers.
- Served as an integral member of the emergency communications team, consistently demonstrating professionalism and dedication to public safety.
Education
Certificate - Culinary
Esscoffier Augusta Culinary Online
Colorado 12.2026
High School Diploma -
Warren County High School
McMinnville, TN08.2005
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking
- Calm under pressure
- Active listening
- Organization and time management
- Decision-making
- Verbal communication
Timeline
Cureman
Bridgestone Firestone
01.2026 - Current
Retail Manager
LLEAF
01.2025 - 01.2026
911 Dispatcher
Wilson Co 911
02.2022 - 01.2025
Certificate - Culinary
Esscoffier Augusta Culinary Online
High School Diploma -
Warren County High School