Dallas Smith
Boise,ID
Summary
Driven professional with a proven track record at Hillcrest Country Club, enhancing operational efficiency and customer satisfaction. Excelled in fleet management and problem-solving, ensuring top-notch service and equipment standards. Skilled in active listening and maintenance scheduling, adept at fostering customer loyalty and streamlining processes for improved outcomes.
Overview
6
6
years of professional experience
Work History
Member/Golf Cart Manager
Hillcrest Country Club
04.2021 - Current
- Helped with bagging customers' items and carrying oversized or overweight items to customer vehicles.
- Offered carts to patrons.
- Removed broken and unserviceable carts from inventory for repair.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Developed relationships with potential job candidates to promote effective communication throughout hiring processes.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Set schedules for 13 employees by planning and designating shifts and hours and monitoring call-outs.
- Greeted Members/Guests and provided outstanding customer service.
- Conducted routine inspections of golf carts to identify and address any maintenance issues promptly.
- Versatile professional with strong problem-solving skills and history of adapting to diverse challenges. Applies innovative solutions and technical expertise to deliver exceptional results. Committed to streamlining processes and advancing organizational objectives.
Assistant Manager
Port of Subs
04.2018 - 06.2020
- Generated repeat business through exceptional customer service.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Provided excellent customer service by taking and preparing customer orders accurately and efficiently.
- Oversaw the cleanliness and sanitation of the store, ensuring compliance with health and safety standards.
- Trained new staff members on store procedures and customer service best practices.
- Proven ability to learn quickly and adapt to new situations.
Education
High School Diploma -
Timberline High School
Boise, ID06.2019
Skills
- Equipment Inspection
- Maintenance Scheduling
- Fleet Management
- Problem-Solving
- Customer Service
- Active Listening
- Cart maintenance
- Time Management
- Member Assistance
- Strong Work Ethic
- Effective Multitasking
- Heavy Lifting
- Cash Register Operation
Timeline
Member/Golf Cart Manager
Hillcrest Country Club
04.2021 - Current
Assistant Manager
Port of Subs
04.2018 - 06.2020
High School Diploma -
Timberline High School
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