Dallas Smith
Memphis,TN
Summary
Focused Project Manager adept at planning, directing and maintaining operations in various departments. Experienced in directing employees and keeping efficient production in accordance with quality standards. Skilled at identifying or anticipating problems and providing solutions. Attentive to detail with experience in coordinating projects, programs and improvements. Excels through mentoring, training and empowering team to excel in performance.
Overview
9
9
years of professional experience
Work History
Project Manager, Field Supervisor
Southern Roofing And Renovations
05.2020 - Current
- Planned, designed, and scheduled phases for large projects.
- Monitored project performance to identify areas of improvement and make adjustments.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Mentored and trained new team members in best practices to increase sales performance.
- Resolved customer complaints to maintain satisfaction and loyalty.
Waiter
Hueys
02.2017 - 05.2021
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Trained new servers on restaurant policies and procedures.
- Kept server areas clean and stocked to increase efficiency while working tables.
Bartender
Seasons 52
09.2014 - 02.2017
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Education
Bachelor of Science - Biology
University of Memphis
Memphis, TN05.2020
Skills
- Cost Management
- Production Standards
- Closing Tactics and Contract Negotiations
- Customer Experience
- Quality Assurance and Control
- Codes and Specifications
- Safety Protocols
- Creative Solutions
Timeline
Project Manager, Field Supervisor
Southern Roofing And Renovations
05.2020 - Current
Waiter
Hueys
02.2017 - 05.2021
Bartender
Seasons 52
09.2014 - 02.2017
Bachelor of Science - Biology
University of Memphis
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