Dallas Velasquez
Las Cruces,NM
Summary
*Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
*Willingness to take on added responsibilities to meet team goals.
*Compassionate Case Manager experienced in prison environments as well as retail management experience.
*Hardworking and dedicated to achieving desired case outcomes.
*Offers excellent problem-solving, conflict resolution and communication abilities.
*To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
24
24
years of professional experience
Work History
Next Steps Case Manager
Goodwill Industries Of New Mexico
04.2023 - Current
- Complete in person intake of incarcerated individuals releasing within 90 days.
- Create skills based resume for each client.
- Assist clients in filing for benefits such as SNAP, general assistance and Medicaid.
- Assist clients in obtaining their Social Security card, Birth Certificate and other forms of ID.
- Making sure each client has clothes, shoes and other personal items upon release.
- Teaching clients interview skill and other skills as appropriate.
- Assisting clients in applying for a minimum of 15 jobs per week.
- Providing support and encouragement as they reenter society.
Retail Store Manager
Goodwill Industries Of New Mexico
05.2016 - 03.2023
- Managed store organization, maintenance and purchasing functions.
- Trained team members in successful strategies to meet operational and sales targets.
- Resolved customer service issues promptly.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
- Optimized store displays and appearance via strategic merchandising.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Answered questions about store policies and addressed customer concerns.
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
- Examined merchandise to verify correct pricing and attractive displays.
- Supported professional development of team members and supervisors at all levels to place knowledgeable candidates in leadership roles.
- Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
- Submitted reports to senior management to aid in business decision-making and planning.
Store Manager
Dollar General
03.2014 - 05.2016
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Approved regular payroll submissions for employees.
- Rotated merchandise and displays to feature new products and promotions.
- Supervised guests at front counter, answering questions regarding products.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Protected store from loss or theft by setting and enforcing clear security policies.
- Rotated stock to achieve optimum appeal and minimize shrinkage.
- Developed new store location from ground up by hiring and training efficient team.
Transportation Directors Secretary
Aztec Municipal School District
09.1999 - 03.2015
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed filing system, entered data and completed other clerical tasks.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Scheduled and assisted in developing bus routes as appropriate.
- Scheduling student transportation to and from sporting events and other activities.
- Scheduled and assigned substitute drivers as needed due to regular driver absence.
- Assisting parents and students as to times and locations of routes and stops.
- Assisted in employee safety and procedures training.
- Scheduling continuing education and job retainment training as required by law.
- Registering new district vehicles with DMV
Education
No Degree - Youth Ministries
High School Diploma -
Skills
- Building report and trust with clients
- Keeping accurate records and filing time sensitive reports
- Building beneficial relationships with a variety of employers in order to assist clients in job development and training
- Experienced retail manager able supervise multiple employees in several departments while providing an excellent customer experience
- Able and willing to learn tasks required to do a variety of jobs
Timeline
Next Steps Case Manager - Goodwill Industries Of New Mexico
04.2023 - Current
Retail Store Manager - Goodwill Industries Of New Mexico
05.2016 - 03.2023
Store Manager - Dollar General
03.2014 - 05.2016
Transportation Directors Secretary - Aztec Municipal School District
09.1999 - 03.2015
Baptist Bible College And Graduate School of Theology - No Degree, Youth Ministries
Aztec High School - High School Diploma,
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