Dallas Washington
Cleveland
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
3
3
years of professional experience
Work History
Member Service Representative
Greater Cleveland Community Credit Union
07.2022 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Responded to customer calls and emails to answer questions about products and services.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Verified customer identification and documentation for compliant transactions.
- Assisted members with account management, including updating personal information and setting up automated payments.
- Handled complaints with prompt, courteous service to uphold professional reputation.
Delivery Driver
Peregrine Express
03.2022 - 07.2022
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Loaded truck and properly secured items to prevent damage for deliveries.
Cashier /Retail Customer Service Associate
Lees Seafood Boil
09.2021 - 04.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
Education
High School Diploma -
Job Corps Cleveland Ohio
Cleveland, OH05.2012
Skills
- Customer Service
- Financial Transactions
- Customer Support
- Credit Union Knowledge
- Issue Resolution
- Dispute Resolution
- Product Recommendations
- Policy understanding
- Complaint Handling
- Client Education
- Sales strategy
- Service Upselling
- Database Management
- Teamwork and Collaboration
Timeline
Member Service Representative
Greater Cleveland Community Credit Union
07.2022 - Current
Delivery Driver
Peregrine Express
03.2022 - 07.2022
Cashier /Retail Customer Service Associate
Lees Seafood Boil
09.2021 - 04.2022
High School Diploma -
Job Corps Cleveland Ohio
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