Dallas Paul
Rincon,Georgia
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
14
14
years of professional experience
Work History
General Manager
MyEyeDr
06.2019 - 10.2022
- Responsible and accountable for results and day-to-day operations of organization
- Effectively built partnership with assigned OD’s to have a shared commitment to patient satisfaction and patient loyalty
- Provided guidance and functional support to office team to ensure achievement of sales and patient service-related goals that are primarily measured through key performance indicators (KPIs) results
- Effectively able to ensure office is in compliance with company policies and standard operating procedures (SOPs) - monthly reporting and auditing office’s performance and records and implementing corrective action plans, where appropriate, to address non-compliant situations
- Effectively able to control expenses to maximize office contributions while also controlling and efficiently managing labor resources and ensuring thecost of goods sold are minimized
- Achieved financial objectives by reviewing annual budget, scheduling expenditures, analyzing variances, and initiating corrective action
- Effectively collaborate with doctor(s), home office support, and associates to provide seamless patient experience
- Effectively maximized Optometric partnerships through participation and involvement in coverage, walk-in availability and doctor availability
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Maximized operational excellence by mentoring personnel on management principles, industry practices, and company procedures.
- Developed and implemented strategies to increase sales and profitability.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Collaborated with cross-functional teams to develop innovative solutions.
- Interacted well with customers to build connections and nurture relationships.
- Developed and maintained relationships with customers and suppliers through account development.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Trained and guided team members to maintain high productivity and performance metrics.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline the scope of positions for the organization.
Practice Manager
Coastal Autism Therapy Center, Inc
10.2016 - 05.2019
- Responsible and accountable for the results and day-to-day operations of the organization
- Work collaboratively with providers and the clinical team; lead the non-clinical team to ensure client care and satisfaction are top priorities
- Primary partner for CEO to ensure all business activities lead to the presentation, delivery, and follow up of client care
- Provided assistance for the CEO by providing efficient and responsive administrative, organizational, and logistical assistance to minimize need for CEO during day to day operations
- Monitored and coached key performance indicators and provide business support to the CEO, clinical and administrative teams
- Designed and implemented office policies and processes by establishing standards and procedures, measuring results against standards and making adjustments, as necessary
- Maintained office staff job results by coaching, counseling and disciplining employees; planning, monitoring, and appraising job results
- Maintained office services by organizing office operations and procedures, preparing payroll, controlling correspondence, designing filing systems, review supply requisitions, assigning and monitoring clerical functions
- Achieved financial objectives by preparing annual budget, scheduling expenditures, analyzing variances, and initiating corrective action
- Maintained staff by recruiting, selecting, orienting, and training employees while maintaining a safe, secure, and legal work environment
- Monitor, maintain, and provide oversight of all schedules for employees and clients, approximately seventy total
- Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
- Managed all project implementations ensuring timely completion of all deliverables required while creating a schedule that would allow deliverables to be met with efficiency by all departments
Office Manager
InfuServ Corporation
12.2015 - 10.2016
- Conduct assessments of current policies while providing plans for future implementations
- Compile policies and procedures manual for accreditation purposes
- Accomplish staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; developing, coordinating, and enforcing systems, policies, procedures, and productivity standards
- Facilitate and coordinate training for all employees
- Organize daily operations; prepare timesheets for corporate office; follow up with all correspondence
- Effective and direct relationship with vice president to maintain and achieve goals set forth
- Maintained and enforced quality and customer service standards by analyzing and resolving service problems
- Identify trends with manufacturers and developed processes to ensure inventory on hand matched customer demand
- Inventory management, including purchasing, supplying, and maintaining satisfactory supply levels
- Maintain staff by recruiting, selecting, orienting, and training employees while maintaining a safe, secure, and legal work environment
- Dispatched driver to all locations for delivery, creating efficient route taking into consideration time, gas, and traffic for the specified area
Team Leader - Patient Services Representative
SouthCoast Health
07.2013 - 12.2015
- Conduct assessments of current policies while providing plans for future implementations
- Compile training manuals to support current policies and procedures
- Complete billing interface to ensure accurate billing of all claims
- Facilitate and coordinate training for multiple processes and departmental activities
- Provide essential information to management and billing staff regarding billing, coding and documentation
- Provide specialized training to PRN staff to successfully integrate into customized front office and thereby decreasing the error rate and resolving the problem areas
- Develop, recommend, and maintain policies and practices for support services
- Maintain 98 % of monthly objectives for self-performance, financial, and system goals
- Enhance multiple aspects of customer service to ensure all patient and physician needs are met
- Maintain accurate and precise records and perform system updates
- Proficient in managing EMR, Allscripts PM and Phressia programs while maintaining the check-in and check- out process during clinic operations
- Coordinate multiple physicians’ referrals through Electronic Medical Record program and/or fax
- Responsible for answering multiple phone lines and effectively resolving diverse requests
- Obtain prior authorizations for physician ordered diagnostic testing as required by insurance companies
Registered Pharmacy Technician
Infusion Partners
10.2009 - 02.2013
- Conduct daily employee roundtable meetings
- This improved communication within the office and laid out specific goals for the day
- Compound all patient medication
- Prepare patient deliveries; including medication, supplies, delivery tickets and courier service
- Kept all pharmacy documentation up to date per state regulations
- Identify trends with manufacturers and developed processes to ensure inventory on hand matched customer demand
- Inventory management, including purchasing, supplying, and maintaining satisfactory supply levels
- Conduct monthly, quarterly, and annual inventory counts
- Dispatched driver to all locations for delivery, creating efficient route taking into consideration time, gas, and traffic for the specified area
Administrative Lead
Infusion Partners
07.2008 - 02.2013
- Maintain accuracy of all patient documents
- Manage calendars, appointments, schedules and employee and patient files
- Assist in facility management and ensured proper care in handling storage of all inventories
- Assist with interviews of potential new hires and efficiently trained new team members
- Assist in conducting internal investigations to ensure company policies and procedures were followed
- Consistently exhibited solid problem solving skills
- Interpret governmental rules and regulations and applied to various work situations
- Conduct daily meetings to establish specific goals for the day
- Arrange and conduct training for new and current employees
- Dispatched driver to all locations for delivery, creating efficient route taking into consideration time, gas, and traffic for the specified area
Education
Master of Public Administration -
South University
Savannah03.2015
Bachelor of Science - Healthcare Management
South University
Savannah03.2013
Skills
- Profit and Loss Accountability
- Risk Management
- Multimillion-Dollar P&L Management
- Safety Assurance
- Employee Scheduling
- Cross-Functional Team Management
- Staff Development
- Sales Team Development
- Exceptional Interpersonal Communication
- Coaching and Mentoring
Timeline
General Manager
MyEyeDr
06.2019 - 10.2022
Practice Manager
Coastal Autism Therapy Center, Inc
10.2016 - 05.2019
Office Manager
InfuServ Corporation
12.2015 - 10.2016
Team Leader - Patient Services Representative
SouthCoast Health
07.2013 - 12.2015
Registered Pharmacy Technician
Infusion Partners
10.2009 - 02.2013
Administrative Lead
Infusion Partners
07.2008 - 02.2013
Master of Public Administration -
South University
Bachelor of Science - Healthcare Management
South University