Dallin Gardiner

• Founded and operated a mobile detailing service providing high-quality detailing solutions for vehicles directly at clients' locations
• Manage all aspects of business operations, including service design, pricing strategies, marketing, customer service, and financial management
• Develop and implement marketing strategies to attract new clients, utilizing digital marketing (social media, SEO, email campaigns) and traditional advertising methods
• Maintain an online booking system and customer database, ensuring efficient scheduling and record-keeping
• Oversee purchasing and maintenance of all detailing equipment and supplies, ensuring high-quality resources are available for all services
• Implement quality control measures to ensure that all completed services meet company standards and client expectations

• Answered phone calls and provided new clients with required paperwork to initiate service.
• Increased customer satisfaction with timely follow-ups, ensuring all necessary documentation was collected and processed promptly.
• Completed intake assessment forms and filed clients' charts.
• Maintained high levels of accuracy and compliance in data entry, ensuring all information was correctly entered into the required systems.
• Assisted clients with complex situations by providing clear guidance on the intake process and available services, resulting in increased understanding and engagement.
• Utilized critical thinking skills to analyze complex client situations and make informed recommendations for appropriate services and support.

• Company Overview: (Draper Location)
• Provide exceptional service to customers, addressing inquiries, concerns, and resolving issues promptly and professionally
• Promote and sell storage units, manage leasing contracts, and implement customer satisfaction to retain tenants
• Oversee the maintenance and cleanliness of the storage facility, including the upkeep of units, grounds, and equipment
• Ensure the security of the facility by monitoring access, conducting regular inspections, and maintaining security systems
• Daily deposits, keep track of office equipment inventory, and oversee billing and collections to ensure financial goals are met
• Maintain accurate records of unit availability, tenant information, and inventory of supplies
• Ensure compliance with company policies, local regulations, and health and safety standards
• Lived on site with a 50 hour workweek
• (Draper Location)

•Inbound (que) / Outbound calls handling technical issues between customers scheduling software and our internal database. (Cloud & Direct connection types)
• Heavy Salesforce CRM use
• Windows OS Proficiency & some Mac OS troubleshooting - (Security connections, permissions, firewall etc.)
• Data analysis comparing current settings vs recommended settings & setup on each task.
• Consistent high customer satisfaction scores (monthly)
• Was selected as 1 of 3 people company wide who were trained in onboard support to assist their high volume of
work due to work efficiency and attention to detail
• Customer Data Entry - Dental/Medical Contracts
• High attention to detail and formatting standards
• PCI Compliance training
• Managed and hand typed format of each customer contract between our client and their customer ensuring
compliance and security measures. (contract, demographics, questionnaire’s, spelling etc)
• Was a 6 month contract job - At month 5 they lost funding due to COVID and had to terminate almost all positions.

• Outbound sales, campaign based leads for dental, auto, and medical industries focusing on converting their credit card processing to our program
• Heavy Salesforce CRM use
• Developed new sales scripts for the Zenith team, consistently developing more streamlined marketing strategies
• Data analysis of monthly credit card statements and rates
• Multiple successful major chain company conversions over 100k
• Regular top percentage converter
• PCI Compliance training

• Inbound (que) / Outbound calls handling technical issues between customers point of sale systems and our products
• Heavy Salesforce CRM use
• Windows OS Proficiency - (Security connections, permissions, firewall etc.)
• Data analysis comparing current settings vs recommended settings & setup on each task.
• Consistent high customer satisfaction scores (monthly)
• Troubleshooting connections between our cc processing software and their cc processing hardware (Ingenico
isc250, ipp320, and few stand-alone terminals)
• PCI Compliance training

• Company Overview: (Waianae, Hawaii)
• Outbound sales, campaign based leads for dental, auto, and medical industries focusing on converting their credit card processing to our program
• Heavy Salesforce CRM use
• Developed new sales scripts for the Zenith team, consistently developing more streamlined marketing strategies
• Data analysis of monthly credit card statements and rates
• Multiple successful major chain company conversions over 100k
• Regular top percentage converter
• PCI Compliance training
• (Waianae, Hawaii)

• Started as a part time boxcutter, when new merchandise would arrive at the Traverse Mountain Location
• Promoted to mens section manager within first year
• Oversee the daily operations of the men's section, ensuring an engaging customer experience and efficient
management of store operations.
• Ensure compliance with all company policies and procedures, including health and safety standards and customer
service protocols.

• Lead the food service for poolside customers, and assisted chef in the Kitchen

• Started as a dishwasher
• Promoted to a cook within a few months
• Managed cooking and serving for poolside customers, and assisted chef in the Kitchen

• Banquet preparation

• Performed detailed cleaning, polishing, and waxing of both the interior and exterior of vehicles to ensure excellent presentation and customer satisfaction.
  • Utilized specialized cleaning equipment such as steam cleaners, buffers, and vacuums to maintain the pristine condition of vehicles.
  • Promoted to Bay Manager within 3 months - Company closed location around 8 months later.
• Increased team efficiency by assisting colleagues on larger or more complex detailing jobs when necessary.
• Delivered timely service by completing vehicle detailing tasks within established deadlines.
• Adhered strictly to company policies regarding cleanliness standards, resulting in consistently positive feedback from both management and clients alike.
• Educated clients about the benefits associated with regular professional maintenance schedules aimed at preserving their cars'' longevity.