MS SUITE
Dallin Loveless
Intake Coordinator
American Fork,Utah
Summary
Driven individual offering in-depth experience in administration of vital business projects and processes. Excellent communicator and project manager with strengths in daily operations management, workflow improvements and customer service. Conscientious and compassionate professional with drive for helping employers recruit, develop and retain qualified candidates. Skilled at partnering with management teams to build employee-centric cultures promoting positive morale and optimizing productivity. Motivating and positive with excellent interpersonal, coaching, communication, and analytical skills. Open to relocation.
Overview
7
7
years of professional experience
6
6
years of post-secondary education
Work History
INTAKE COORDINATOR
STONEBRIDGE HOME CARE - PENNANT
, UT
04.2022 - Current
- Document patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
- Support office staff with administrative tasks.
- Explained eligibility requirements, application details, payment methods and applicants' legal rights during intake assessment.
- Completed and filed financial documentation for accounting purposes
- Enhanced office productivity by handling high volume of callers per day
- Offered compassionate and attentive guidance to patients during moments of crisis and trauma
HR MANAGER
HAVEN HEALTH - SKLLED NURSING
, AZ
02.2020 - 03.2021
- Processed employee claims involving performance issues and harassment.
- Guided leaders and employees on company policies, programs, benefits and salary administration.
- Created vision and goals for HR team and motivated staff to achieve excellence in customer support and core HR processes.
- Motivated employees through special events and incentive programs.
- Implemented standardized programs and policies, driving smooth operations, employee retention and engagement.
- Oversaw legal compliance with federal, state and local laws and regulations in addition to compliance with company policies and procedures.
ASSISTANT MANAGER
BIG 5 SPORTING GOODS
, AZ
07.2016 - 01.2020
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Reduced financial discrepancies to minimize threats to health and productivity of business.
- Reviewed sales and gross profit report to assess company efficiency.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Education
Bachelor of Science - MIS & BUSINESS ANALYTICS
COLORADO STATE UNIVERSITY
ONLINE 03.2020 - Current
General Studies
Eastern Arizona College
Thatcher, AZSkills
Personnel recruitment
HR legal compliance
Employee performance evaluations
Business Development
Budgeting
Business administration
Analytical and Critical Thinking
Critical thinking skills
Application assessments
Case management
Bookkeeping
Strategic planning
Database administration
Staff Management
Payroll and budgeting
Training programs
Employee retention
Performance management
Company policies
Salary administration
Equal opportunities facilitation
Decision-Making
Software
PgAdmin
SAS
Kronos
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
INTAKE COORDINATOR
STONEBRIDGE HOME CARE - PENNANT
04.2022 - Current
Bachelor of Science - MIS & BUSINESS ANALYTICS
COLORADO STATE UNIVERSITY
03.2020 - Current
HR MANAGER
HAVEN HEALTH - SKLLED NURSING
02.2020 - 03.2021
ASSISTANT MANAGER
BIG 5 SPORTING GOODS
07.2016 - 01.2020
General Studies
Eastern Arizona College