Dallin Pender
San Tan Valley,AZ
Summary
Experienced and knowledgeable sales & operations leader with proven track record in overseeing sales and operation teams while driving strategic initiatives. Managed multiple teams to enhance operational efficiency and streamline processes, resulting in substantial improvements and successful results. Demonstrated a true passion for people with leadership and problem-solving skills consistently fostering productive team and successful teams.
Overview
17
17
years of professional experience
Work History
Regional Director of Operations (AZ & TX)
Driven Brands (Take 5 Oil)
04.2024 - Current
- Standardized operational procedures across all regional locations to ensure consistency in quality and performance.
- Collaborated with other Regional Directors to share best practices, align strategies, and foster a spirit of teamwork across the organization.
- Enhanced employee satisfaction with targeted training programs and professional development opportunities.
- Provided regular updates on regional performance to senior leadership through comprehensive reporting and data-driven insights.
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
- Set team and individual KPIs and provided regular, actionable feedback.
- Led cross-functional teams to achieve company-wide goals and initiatives within the region.
- Built a cohesive regional team through effective recruitment, hiring, onboarding, and ongoing staff development efforts.
- Achieved team goals through formalized training plans, coaching, and performance management.
Director Field Training
Scooters Coffee LLC
09.2022 - 04.2024
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Led cross-functional teams to exceed benchmarks for SLA delivery, staying on top of challenging schedules with multiple competing timelines while improving decision making timelines.
- Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations.
- Optimized staff performance by designing comprehensive training programs and survey mechanism to gain valuable feedback on team performance and execution.
- Evaluated employee performance objectively using established metrics, leading to fair compensation adjustments based on meritocracy principles.
- Increased company revenue by streamlining processes and implementing cost-saving measures.
National Channel Sales Director
Wireless Advocates
04.2022 - 09.2022
- Developed and implemented effective sales and operations strategies leading a nationwide sales team to achieve targets. (Responsible for 30MM in sales revenue)
- Added major accounts to portfolio to raise revenue (IE: Protection pro screen protectors and over 1MM to revenue stream)
- Worked diligently to resolve unique and recurring complaints, promoting loyalty & enhancing operations.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Increased retention while decreasing turnover by 50% through sound onboarding, leadership training and execution.
- Directed work of efficient administrative team maintaining accurate sales, inventory and order documentation.
- Managed and motivated sales team to increase revenue.
- Developed and assigned monthly sales quotas to over 5 district sales managers in U.S.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Received Annual Regional Sales Director award for outstanding leadership and strong commitment to operational excellence multiple times.
- Trained and developed exceptional sales leaders.
- Liaised with marketing and product development departments to maintain brand consistency.
Regional Director of Sales and Operations
Wireless Advocates
04.2017 - 03.2022
- Generated reporting and analysis to support sales forecasting and planning to reach monthly, quarterly & yearly revenue goals (Responsible for over $135MM).
- Secured key relationship and partnership to grow carrier share 15% Year over Year.
- Achieved over $50MM in GPDs and top sales 3 years in a row through acquiring key business partners and building relationships
- Built, trained and managed sales and operational teams to carry out sales initiatives & reach objectives.
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships. Number One for 36 months straight.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Managed accounts to retain existing relationships and grow share of business.
- Engaged in business transactions and won over large accounts to increase sales revenue (#1 four years in a row)
- Built deep relationships with store managers, business owners and distribution partner sales teams by employing industry expertise and knowledge, retail strategies and sales tactics.
District Sales Manager
Wireless Advocates
10.2014 - 04.2017
- Acquired key accounts and partnerships to increase sales revenue and exceed targets and grew business by 90% YOY . (Top five districts in the company 2014, 2015 and 2016)
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings. (Responsible for over $10MM in sales revenue)
- Assessed each location's individual and team performances, analyzing data trends to determine best methods to improve sales results.
- Tracked weekly sales to develop detailed reports for senior leadership, using Microsoft office Suite.
- Resolved complex problems impacting sales management by implementing cost-effective strategies.
- Surpassed business sales targets by devising, deploying and executing GUESTS sales strategies.
- Grew YOY sales 40% by consistently meeting and exceeding quotas.
General Manager/Executive Director
Next Advanced Medicine
05.2013 - 10.2014
- Worked closely with organizational leadership and board of directors to strategically affect operational direction (Responsible for over $6.5MM in revenue).
- Exercised appropriate cost control to meet budget restrictions and maximize profitability.
- Maintained P&L resulting in $4.2 Million in increased sales.
- Increased business profits 42% by streamlining processes and trimming unnecessary positions.
- Landed key accounts and partnerships to improve business and increase revenues.
- Drove strategic improvements to enhance operational and organizational efficiencies.
- Fostered work culture of collaboration and inclusion to increase morale and reduce turnover.
- Spearheaded successful business development initiatives aligned with company's strategy and core competencies.
- Recruited new members by networking at community events and distributing promotional materials to attendees.
- Updated and maintained membership database on consistent basis.
- Interviewed, supervised and motivated 15+ staff members to achieve optimal productivity.
District Sales Manager
Wireless Advocates
01.2011 - 05.2013
- Acquired key accounts and partnerships to increase sales revenue and exceed targets and grew business by 150% YOY and then by 50% the following year. (Top district in the company 2012)
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Assessed each location's individual and team performances, analyzing data trends to determine best methods to improve sales results.
- Tracked weekly sales to develop detailed reports for senior leadership, using Microsoft office Suite.
- Resolved complex problems impacting sales management by implementing cost-effective strategies.
- Grew YOY sales 40% by consistently meeting and exceeding quotas.
- Surpassed business sales targets by devising, deploying and executing GUESTS sales strategies.
Store Sales Manager
Wireless Advocates
01.2009 - 01.2011
- Exceeded sales goals (151% to budget 1st year and 148% 2nd year) and accomplished business objectives by inspiring staff and promoting target products.
- Finished as top sales team/store in the company in 2010
- Achieved top 3 in personal sales in company in 2010 by consistently executing a great sales process and acquiring key accounts
- Oversaw employee performance, corrected problems & increased efficiency to maintain productivity targets.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
- Trained team members in successful strategies to meet operational and sales targets.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Managed day-to-day staffing and handled scheduling for all store employees.
Education
Bachelor of Science - Business Administration And Management
Arizona State University
Tempe, AZ12.2003
Skills
- Self-directed
- Entrepreneurial
- Key Account Management
- Sales Processes
- Networking Events / Marketing Campaigns
- Coach / Develop / Training
- New Business Opportunities
- Team Recruiting and Onboarding
- Operating Procedures and Policies
- Recruiting
- Salesforce Software
- Sales Quota Management
Timeline
Regional Director of Operations (AZ & TX)
Driven Brands (Take 5 Oil)
04.2024 - Current
Director Field Training
Scooters Coffee LLC
09.2022 - 04.2024
National Channel Sales Director
Wireless Advocates
04.2022 - 09.2022
Regional Director of Sales and Operations
Wireless Advocates
04.2017 - 03.2022
District Sales Manager
Wireless Advocates
10.2014 - 04.2017
General Manager/Executive Director
Next Advanced Medicine
05.2013 - 10.2014
District Sales Manager
Wireless Advocates
01.2011 - 05.2013
Store Sales Manager
Wireless Advocates
01.2009 - 01.2011
Bachelor of Science - Business Administration And Management
Arizona State University
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