Summary
Overview
Work History
Education
Skills
Education and Training
Certification
Timeline
Generic

Dallis Hardiman

Detroit,MI

Summary

Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Registered Behavior Technician

Acorn Health
12.2024 - Current
  • Promoted positive behavior change by utilizing reinforcement strategies, token economies, and behavior contracts.
  • Improved client behavior by implementing individualized ABA therapy plans and tracking progress.
  • Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
  • Prevented instances of maladaptive behavior escalation using de-escalation techniques while maintaining a safe environment for both staff members and clients alike.

Claims Associate

Farmers Insurance Group
12.2022 - 12.2023
  • Reviewed medical records and documents submitted by claimants to ensure accuracy and completeness of information provided.

Drug Rehabilitation Receptionist

Woodward BLVD Medical Building
01.2022 - 08.2022
  • Answer/make phone calls, assisting callers with their questions and appointment, and if need to be connect callers with appropriate staff professional.
  • Give instructions to clients and patients on how to fill out paperwork for intake and required registrations.
  • Gather information from visitors and direct them to appropriate staff to be attended to.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Prepared variety of different written communications, reports and documents.

Customer Success Specialist

Wells Fargo
10.2019 - 02.2021
  • Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issue.
  • Leveraged sales expertise to promote products and capitalized on upsell opportunities.
  • Responded to customer requests for products, services and company information.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Telecommunications Specialist

Teleperformance
04.2019 - 10.2019
  • Installed, troubleshoot, required and redesigned telecommunications systems to support communication and information exchange.
  • Recommended and proposed new and advanced equipment and techniques based on performance capabilities, limitations and cost
  • Worked closely with network administrators and server engineers to deliver quality service.
  • Analyzed user-generated trouble tickets to determine causes of problems and took appropriate action for resolution.

Education

High School Diploma -

Southfield A&T High School
Southfield, MI
06.2017

Skills

  • Keep records of bookings for proper functioning of staff
    Support and perform other administrative staff according to directives from management
    Update and maintain rehab database
  • File confidential rehab information and records
    Record and compile client data
  • Ability to utilize multiple computer
    software programs including Microsoft
    products
    Maintained confidential customer
    information
    Ability to maintain excellent rapport
    with customers, management, and
    administration
    Excellent verbal, written, and
    interpersonal communication skills
  • Strong analytical skills with high
    attention to detail and accuracy
    Exceeds goals and metrics; consistent
    quality and assurance and customer
    service scores
    Provides excellent customer care and
    service, ie builds rapport and networks
    with external customers
    Operates within regulatory
    compliance standards
    Make timely and independent
    judgement decisions while working in fast-paced and results-driven environment
    Work well in team environments, as well as independent

Education and Training

other

Certification

CPR Certified

Timeline

Registered Behavior Technician

Acorn Health
12.2024 - Current

Claims Associate

Farmers Insurance Group
12.2022 - 12.2023

Drug Rehabilitation Receptionist

Woodward BLVD Medical Building
01.2022 - 08.2022

Customer Success Specialist

Wells Fargo
10.2019 - 02.2021

Telecommunications Specialist

Teleperformance
04.2019 - 10.2019

High School Diploma -

Southfield A&T High School

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