Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dallis Pichon

Jacksonville

Summary

Detail-oriented executive professional accustomed to handling routine needs and special projects. Monitors and records expenditures, schedules appointments and proofreads documents prior to finalization. Hardworking and punctual individual familiar with administrative bookkeeping software and accounting procedures.

Overview

10
10
years of professional experience

Work History

Executive Assistant

Size More Inc.
03.2021 - Current
  • Supported 6 C-Level executives by managing their executive calendars, managing itineraries, arranging travel and accommodations for executives, and coordinating team meetings for 10 months consecutively.
  • Drafted correspondence and presentations on behalf of executives for both internal and external audiences
  • Assist in monthly payroll, oversaw inventory of office supplies; managed annual budget of $40,000.
  • Managed relationships with key vendors and partners, ensuring smooth collaboration and prompt issue resolution
  • Served as liaison between executives and department heads, facilitating clear and timely information flow.
  • Led organization of annual company-wide retreat with two admin staff, coordinating logistics, content, and participant engagement increasing morale among employees
  • Arrange travel itineraries, including flights, accommodation, and ground transportation, often under tight deadlines and budgets

Office Manager

Kelly Services
11.2019 - 03.2021
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
  • Updated reports, managed accounts, and generated reports for company database.
  • Resolved financial discrepancies and customer billing issues with timely attention.
  • Supervised daily bookkeeping operations with attention to accounts receivable, accounts payable, banking reconciliation, and disbursements.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Branch Banker Team Lead II

BB&T
07.2018 - 11.2019
  • Delivered exceptional customer service at retail banking locations, greeting, directing and serving guests with wide-ranging needs
  • Helped customers prepare documents required to complete transactions and process requests.
  • Cross-sold a wide range of services and products to increase new business and expand existing customer relationships.
  • Developed strategic plans for day-to-day financial operations.
  • Maintained balanced drawer with precise handling of cash funds and digital transactions
  • Resolved customer issues related to account discrepancies or fraud concerns
  • Performed banking, business administration and financial tasks to guarantee five-star service for clients.
  • Increased company revenue 20% by selling various investment products.

Senior Customer Service Rep I

Citi Bank
06.2015 - 07.2018
  • Assisted customers with inquiries, complaints, and product-related issues in timely and efficient manner
  • Escalated complex or unresolved issues to appropriate departments or management for further action
  • Maintained strong knowledge of company products, services, and policies to provide accurate information to customers
  • Improved team performance with effective training, mentoring and performance improvement strategies
  • Educated customers about billing, payment processing and support policies and procedures.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.

Education

Associate of Arts - Business

University of Phoenix

Bachelor of Science - Accounting

University of Phoenix
08-2026

Skills

  • Travel administration
  • Document handling
  • Meeting planning
  • Scheduling
  • Documentation review
  • Verbal and written communication
  • Financial acumen
  • Report analysis
  • Payroll
  • AR/AP
  • Labor relations
  • Executive support

Timeline

Executive Assistant

Size More Inc.
03.2021 - Current

Office Manager

Kelly Services
11.2019 - 03.2021

Branch Banker Team Lead II

BB&T
07.2018 - 11.2019

Senior Customer Service Rep I

Citi Bank
06.2015 - 07.2018

Associate of Arts - Business

University of Phoenix

Bachelor of Science - Accounting

University of Phoenix

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