Dallis Stratton
Customer Service
Easley,SC
Summary
Customer-focused professional with successful 10-year career in retail sector. Accomplish in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Highly committed with hardworking mentality to provide every customer with exceptional experiences.
Overview
10
10
years of professional experience
Work History
Assistant Store Manager
Lucky Brand
Greenville, SC
11.2022 - 05.2023
- Served as point of contact for customer resolution, successfully deescalating 95% of issues without management involvement.
- Analyzed customer feedback and implemented strategies to improve customer experience
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Coached 7+ sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement
- Implemented business strategies, increasing revenue by 40% and effectively targeting new markets.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
Customer Service Staff
Publix
Simpsonville, SC
01.2017 - 11.2022
- Delivered exceptional customer service to every customer using forward-thinking strategies to address and resolve customer needs and concerns.
- Responded proactively and positively to rapid change.
- Answered 30+ customer calls promptly per day to avoid on-hold wait times.
- Effectively trained 10+ team members on reducing inconsistencies in company's services and operating procedures.
- Cross-trained and provided backup support for organizational leadership.
Cashier
Publix
Simpsonville, SC
01.2015 - 01.2017
- Processed 300+ cash, check, and credit card transactions daily with excellent accuracy levels.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Worked flexible schedule and extra shifts to meet business needs.
- Learned duties for various positions and provided backup at key times.
Front Service Clerk
Publix
Simpsonville, SC
04.2013 - 01.2015
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Demonstrated knowledge and applied proper food handling standards.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Organized and detail-oriented with strong work ethic.
- Managed multiple tasks in high-volume environment.
- Proven ability to learn quickly and adapt to new situations.
Education
High School Diploma -
08.2009 - 2013.05
Skills
Training
undefinedTimeline
Assistant Store Manager - Lucky Brand
11.2022 - 05.2023
Customer Service Staff - Publix
01.2017 - 11.2022
Cashier - Publix
01.2015 - 01.2017
Front Service Clerk - Publix
04.2013 - 01.2015
Mauldin High School - High School Diploma,
08.2009 - 2013.05