Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Dallis Woodley

Phoenix,AZ

Summary

Healthcare professional with comprehensive background in providing compassionate patient care and support. Known for reliability and adaptability in dynamic healthcare environments. Brings strong skills in patient monitoring, basic medical procedures, and effective communication, ensuring seamless team collaboration and optimal patient outcomes.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Certified Nursing Assistant

Shiftkey Llc
12.2021 - Current
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Assisted patients with daily living activities for enhanced comfort and wellbeing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
  • Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
  • Performed accurate documentation of patient information according to established protocols for record-keeping purposes.

Paramed Examiner

Quest Diagnostics
04.2021 - Current
  • Researches, answers, follows up and tracks client, agent, and field questions appropriately and in a timely manner. This includes, but is not limited to, giving out specimen requirements, requesting additional tests and providing reports. Documents all calls and submits problem or difficult calls to the manager.
  • Conducts in center exams which include taking basic vitals, medical histories, venipuncture, urine collection, and EKG. Also collects specimens for pre-employment drug screenings and other Quest Diagnostics services
  • Responds to the needs and requests of clients and Quest Diagnostics management and staff in a professional and expedient manner.
  • Centrifuged blood samples as outlined in clinical protocols.
  • Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
  • Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Mobile Phlebotomist

Gamma Health Care
09.2016 - 02.2020
  • Organized daily work based on collection priority.
  • Reduced wait times for patients by effectively managing daily schedules and appointments for mobile phlebotomy services.
  • Stocked phlebotomy cart or carrier with appropriate supplies.
  • Maintained a high level of accuracy in performing venipunctures for diverse patient populations, including infants, elderly patients, and those with challenging veins.
  • Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.

Call Center Representative

Centrinex
02.2014 - 11.2015
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Acted as first point of contact and set appointments for prospective clients.
  • Maintained patient confidentiality by strictly adhering to HIPAA regulations while handling sensitive personal information.
  • Provided exceptional customer service to patients, addressing inquiries and resolving issues related to scheduling or billing concerns.
  • Scheduling appointments via phone for veteran choice program.
  • Developed strong relationships with referring physicians'' offices, facilitating seamless coordination of shared patients'' appointments.

Education

Renaissance Academy
Kansas City, MO

Certification - Phlebotomy

MCC Penn Valley
Kansas City, MO
09-2016

Skills

  • Patient care
  • Infection control & safety compliance(OSHA,HIPAA
  • Reliable team player
  • Direct patient care
  • Active listening skills
  • Excellent bedside manner
  • specimen labeling,handling and processing
  • EKG administration
  • Centrifuge and lab equipment operation
  • Fast learner /Adapt in fast-past enviroments

Certification

  • CNA - Certified Nurse Assistant
  • Level 1 Medication Aide
  • CPR Certified

Timeline

Certified Nursing Assistant

Shiftkey Llc
12.2021 - Current

Paramed Examiner

Quest Diagnostics
04.2021 - Current

Mobile Phlebotomist

Gamma Health Care
09.2016 - 02.2020

Call Center Representative

Centrinex
02.2014 - 11.2015

Renaissance Academy

Certification - Phlebotomy

MCC Penn Valley

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