Dally Hernandez
Tarrytown,NY
Summary
Experienced Patient Advocate adept at conflict resolution, time management and relationship building. Motivated Patient Liaison enthusiastic about helping patients navigate rights and responsibilities during treatment. Personable demeanor with priority on care and service. Caring Patient Advocate with successful background working as positive intermediary between hospitals and patients undergoing treatment. Excellent communication and problem-solving abilities. Bringing 1 years of experience in field.
Overview
7
7
years of professional experience
Work History
Patient Liaison
Westchester Medical Center
06.2022 - Current
- Interviewing the patient/patient representative for Direct Admissions, Outpatient services, Ambulatory surgery, Minor surgery and/or procedures performed in all ancillary departments and direct patients to appropriate departments.
- Schedule appointments for various radiology departments with consideration to type of exam and preparation required.
- Update and maintain electronic mail calendar for scheduled procedures.
- Perform correct and accurate data entry of patient demographic information and medical insurance.
- Responsible for quality assurance – reviewing registration data for accuracy and satisfying delinquent data.
- Responsible to notifying insurance companies of Inpatient Admissions/Outpatient services at the hospital.
- Responsible for obtaining and witnessing signatures for insurance assignments and guarantor statements.
- Able to handle the printing and distribution of Admission/Registration forms, face sheets, labels and NY state and Federally mandated forms to patients or nursing unit as appropriate.
- Responsible for timely data entry and changes to patient information when required.
- Identify and register patients of all age groups: newborns, pediatrics, adolescents, adults and geriatrics.
- Able to collect all required payments at point of service.
- Process and submit payments for posting to the Financial Counselor.
- Preregister and register patients via Cerner and Fuji RIS system.
- Complete work queues/lists to assist patient accounting department on prompt and accurate billing.
- Obtain and verify patient insurance authorizations.
- Update Cerner and radiology information system to ensure accurate information for patients, staff, physicians, exams and reports.
- Enter and retrieve radiology records and associated data utilizing the Radiology Information Management System (RIS) in conjunction with the Picture Archiving and Communication System (PACS) and other related systems.
- Assist Radiologists with contacting referring physicians and patients in relation to scheduling procedures.
- Provide phone coverage for Imaging Center and handle messages accordingly.
- Retrieve messages from general and personal mailboxes.
- Reviews electronic mail and responds as needed.
- Follows-up on radiology lab-work and authorizations as needed.
- Reviews all in-coming orders through multiple Cerner queues, manually pushes orders into radiology information system and confirms appointments to be scheduled.
- Contacts scheduled patients to confirm appointments and follows up on missed appointments to reschedule as needed.
- Responsible for MRI safety prescreening, research and obtaining prior surgical reports for MRI clearance
- Assists with reports or CD requests, and retrieves and prints studies as requested by physicians, patients, and hospital staff.
- Responsible for knowing and providing various patient preps for CT/MRI/US/PET studies.
- Must complete all on-line courses as assigned by the Health System and attend department trainings.
- Direct and/or escort patient to areas for their services.
- Must handle answering telephones promptly, efficiently and professionally.
- Maintain a quiet, calm and clean professional office environment.
- Perform other duties as assigned.
- Responded to patient concerns and questions with compassionate and knowledgeable service.
Office Assistant
Lower West Side Household Services
01.2020 - 09.2022
- Overseeing clerical tasks, such as sorting and sending mail
- Keeping an inventory of office supplies and ordering new materials as needed
- Maintaining files
- Answering phone calls
- Taking and delivering messages
- Ensuring the office runs smoothly.
- Maintaining patient confidentiality with written and verbal information, per HIPAA requirements, and tracking the certification of staff.
- Developed the company’s compliance measures regarding funding reports.
- Assisted with the front desk administrative duties, which included patient registration, scheduling, and updating EHRs.
- Health insurance verified benefit.
Medical Coding and Billing S
Elio J Ippolito Md - Primary Care
01.2017 - 12.2019
- Verified CPT and ICD-9 codes and modifiers if necessary were properly coded so that the encounter could be billed.
- Responsible for working Missing Charges Reports by locating missing charges daily to cut down on charge lag.
- Followed the 1995 guidelines Op notes were audited to make sure the correct CPT codes were captured.
- Protected the security of medical records to ensure that confidentiality is maintained.
- completed and submitted CMS-1500 forms.
- Reviewed records for completeness, accuracy, and compliance with regulations.
- Retrieved patient medical records for physicians, technicians, or other medical personnel.
- Entered data, such as demographic characteristics, history, and extent of disease, diagnostic procedures, or treatment into computer.
Education
Master of Science - Health Administration
Fitchburg State University
Fitchburg, MA05.2023
Certified Professional Coder - Certified Professional Coder (CPC®) Certification
AAPC
2233 S Presidents Drive Suite F Salt Lake City, UT03.2023
Bachelor of Science - Health Administration
Berkeley College
New York, NY01.2021
GED -
Internacional School Institute
223 William St NY07.2009
Skills
- ICD-10 and CPT
- Medicaid and Medicare understanding
- Organization
- Problem-solving
- Time management
- Knowledge of accountancy
- Patient confidentiality
- Computer proficiency
- Patient confidentiality
- Understanding of medical terminology
- Teamwork
- Care Improvement
- Activity Monitoring
- Interdisciplinary Care
- HCPCS Compliance
- Risk Management Assessments
- Oral Health Care
- Benefits Verifications
- Patient Interviewing Skills
Languages
Spanish
Native or Bilingual
Timeline
Patient Liaison
Westchester Medical Center
06.2022 - Current
Office Assistant
Lower West Side Household Services
01.2020 - 09.2022
Medical Coding and Billing S
Elio J Ippolito Md - Primary Care
01.2017 - 12.2019
Master of Science - Health Administration
Fitchburg State University
Certified Professional Coder - Certified Professional Coder (CPC®) Certification
AAPC
Bachelor of Science - Health Administration
Berkeley College
GED -
Internacional School Institute
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