Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Timeline
Generic

Dallys Norwood

Philadelphia,PA

Summary

Proven problem-solver and team builder, adept in request management and complaint resolution. At American Airlines, I enhanced customer satisfaction by efficiently addressing inquiries and implementing promotional support. My background in administrative and educational assistance underlines my reliability and organizational prowess, ensuring peak operational efficiency. Customer-oriented professional with background in customer service roles. Possess strong communication skills and an innate ability to understand and solve customer issues effectively. Demonstrated success in fostering positive relationships with customers, improving customer satisfaction levels, and driving repeat business. Known for ability to handle stressful situations calmly, making quick decisions that benefit both company and client.

Overview

25
25
years of professional experience
1
1
Certification

Work History

CSA

American Airlines
Philadelphia, Pa
06.2011 - Current
  • Assisted customers with selecting products, answering questions, and making product recommendations.
  • Provided excellent customer service in a friendly and professional manner.
  • Maintained knowledge of current sales and promotions, policies regarding payment and exchanges.
  • Informed customers about discounts and special offers on products they were interested in purchasing.
  • Answered customer inquiries about the airlines products or services.
  • Resolved customer complaints courteously and efficiently.
  • Ensured that all sales transactions are completed correctly.

Administrative Assistant

Bethesda Nursing Home
Philadelphia, PA
03.2003 - 04.2011
  • Provided administrative support to the executive team, including scheduling meetings and managing calendars.
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
  • Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
  • Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
  • Managed incoming calls while providing information or transferring callers to appropriate personnel.
  • Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
  • Ensured efficient operation of office equipment such as printers, copiers and fax machines.
  • Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.

Teachers Assistant

Little Angels Daycare And Preschool
Philadelphia, PA
02.2000 - 04.2004
  • Provided individualized assistance to students with special needs in the classroom.
  • Facilitated small group instruction and activities for students of varying abilities.
  • Assisted teachers with creating and maintaining a safe, orderly learning environment.
  • Supported teachers by preparing materials, setting up equipment, and organizing supplies.
  • Coordinated daily tasks between teachers and other staff members.
  • Greeted parents at school events to provide information about curriculum and activities.
  • Helped teacher plan lessons utilizing various teaching strategies including hands-on activities and technology integration.
  • Supervised students during lunchtime, field trips, assemblies, and other activities.
  • Participated in professional development opportunities such as workshops or conferences related to teaching practices or educational trends.

Education

High School Diploma -

Northeast High
Philadelphia, PA
06-1991

Skills

  • Request management
  • Complaint resolution
  • File coordination
  • Call center experience
  • Staff education and training
  • Refunds processing
  • Promotional support
  • Reliability
  • Team building
  • Organization and recordkeeping
  • Problem-solving aptitude

Affiliations

  • acheived certificates for dance competitions

Certification

  • attended psi institute for data entery and recieved my certificate in data entry

Timeline

CSA

American Airlines
06.2011 - Current

Administrative Assistant

Bethesda Nursing Home
03.2003 - 04.2011

Teachers Assistant

Little Angels Daycare And Preschool
02.2000 - 04.2004

High School Diploma -

Northeast High

Similar Profiles

CREATE PROFILE
Dallys Norwood