Manager, Chocolate Lab
Hershey Story Museum
Hershey, PA
04.2015 - Current
- Controlled costs and optimized spending via restructuring of budgets for inventory purchasing and technology upgrades.
- Supervised labor costs and departmental expenses to remain in line with budget.
- Recruited and hired top performers to add talent and value to department.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed and maintained relationships with customers and suppliers through account development.
- Applied customer feedback to develop process improvements and support long-term business needs.
