Dalmekia Carter
Atlanta,GA
Summary
- Experienced Cashier with background in customer service and retail. Atlanta, Georgia Detail-oriented, friendly and hardworking. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Able to enhance customer experiences by employing service- Skills oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
- Performance improvement Energetic restaurant worker proficient in greeting guests, maintaining
- Menu memorization entryways and keeping server loads balanced for maximum efficiency.
- Order delivery practices Effectively collect reservations, plan events and monitor daily dining staff
- Cash handling expert performance, Team-oriented and efficiency-driven with superior work
- To-go order preparation ethic and multitasking abilities.
- Communication skills
- Hospitality service expertise
- Point of sale knowledge
- Guest relations management Willing to relocate to: Georgia Authorized to work in the US for any employer
Security professional with reputation for reliability and effective crisis management. Proven ability to handle emergency situations with calm and precision, ensuring safety and security. Known for teamwork and adaptability, contributing to seamless operations and achieving safety goals.
Experienced with monitoring and coordinating security operations. Utilizes communication and problem-solving skills to ensure swift and effective responses. Track record of maintaining safety and security through diligent and efficient practices.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Security /Security Dispatcher
Atlanta Public Schools
10.2024 - Current
- Operated and monitored fire alarm and security CCTV systems to maintain building safety.
- Contacted police, fire and ambulance in emergency situations to coordinate proper response.
- Leveraged two-way radio or telephone to dispatch security officers or other personnel.
- Reduced false alarms by accurately verifying alarm activations through CCTV monitoring and communication with site personnel.
- Enhanced security response times by efficiently dispatching officers to incidents and alarms.
- Maintained accurate records of dispatched calls, ensuring timely follow-up on pending issues and seamless shift transitions.
- Tracked dispatch call activity to verify timely response and document assistance provided or task completed.
- Improved communication between security teams by implementing a standardized radio protocol for incident reporting.
- Implemented an automated messaging system for officer check-ins, improving overall staff safety during shifts without compromising operational efficiency.
- Conducted regular audits of dispatcher call logs to identify areas for improvement in response times and accuracy of information relayed to officers.
Security Supervisor /Event Staff Supervisor
Georgia Tech
07.2023 - Current
- Conducted regular patrols of facility to detect and deter security threats.
- Recorded incident reports with detailed accounts of occurrences.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
- Closely monitored alarm systems, responding promptly to alerts and coordinating appropriate action when necessary.
- Prepared and submitted reports to keep management informed of security activities and developments.
- Supervised and evaluated security staff performance to determine compliance with safety regulations.
- Maintained a secure environment for employees and visitors by enforcing access control policies and visitor management procedures.
Front End Zone Supervisor
Amazon
11.2021 - 08.2024
- Sort packages , maintain 20 lanes, build pallets, unload and load trucks
Delivery Driver/Supervisor
Amazon
01.2019 - 12.2021
- Delivering packages to businesses and houses, apartments.
Server Assistant
LGC Staffing
10.2018 - 02.2020
- Assisted cashiers with processing customer payments and documenting orders
- Restocked salad bar and buffet for lunch and dinner service
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons
- Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly
- Checked dining area supplies, including linens and wrapped silverware, and replenished low stock
Host / Server Lead
Steak n Shake
01.2019 - 06.2019
- Assisted managers with quickly resolving service- and food-related issues
- Watched dining area staff to evaluate server loads and calculate accurate wait times
- Supported servers, food runners and bussers with keeping dining area ready for every guest
- Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking
- Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction
- Supervised server balance and monitored table turnover to accurately seat customers and keep customers happy
- Assisted FOH and BOH staff with preparing for events, coordinating smooth execution to maximize guest satisfaction
- Documented reservations, alerted servers and managers of large groups and prepared seating
- Assigned work tasks and coordinated activities of dining room personnel to deliver prompt, courteous service to patrons
Lead Cashier
Dollar Tree
08.2017 - 01.2019
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
- Maintained stock within optimal levels to meet expected customer and sales levels
- Mentored new team members on POS system operation, customer service strategies and sales goals
- Reviewed and resolved differences between accounting information and cash drawer
- Utilized creativity and persuasive techniques to upsell and cross-sell products to customers
- Checked merchandise multiple times during each shift and restocked products when stock ran low
- Resolved escalated customer disputes with special actions such as discounts
- Mentored other store employees in customer service and assistance to help improve overall satisfaction
- Processed payments effectively and accurately handled cash, credit, debit and personal check transactions
- Restocked, arranged and organized merchandise in front lanes to drive product sales
- Maintained current knowledge of store promotions and highlighted sales to customers
- Counted cash in register drawer at beginning and end of shift
Driver Supervisor
Hertz Equipment Rental
02.2016 - 12.2018
- Coordinated efficient routes to avoid delays and optimize schedules
- Assisted passengers with entering and exiting vehicles safely and securely stowed baggage to minimize damage risk
- Updated personal logs and business tracking documents accurately and according to schedule requirements
- Upheld high standards of professionalism and discretion when working with high-value clients
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs
- Answered, scheduled and responded to reservation calls at specific times and locations
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift
Shift Manager
Kfc
11.2014 - 07.2017
- Adhered to company standards and compliance requirements for operations and cleanliness of all areas
- Trained and mentored new employees to maximize team performance
- Managed schedules, accepted time off requests and found coverage for short shifts
- Kept employees operating productively and working on task to meet business and customer needs
- Excelled in every store position and regularly backed up front-line staff to keep expertise fresh and relevant
- Tracked receipts, employee hours and inventory movements
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team
- Cooperated with coworkers to improve customer experience and manage storefront
- Coached crew members to optimize performance and motivate toward more efficient work
- Worked closely with team members to schedule breaks and shifts to meet state regulations
- Regularly checked building to confirm maintenance and cleaning met code and regulations
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities
Driver / Set Up Coordinator
Golf Courses
10.2014 - 03.2015
- Checked in with dispatch service and updated with current location
- Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads and avoiding dangerous driving actions
- Loaded and secured items in trucks to avoid damage to parcels during delivery
- Delivered goods and products to customer on time and in excellent condition
- Upheld high standards of professionalism and discretion when working with high-value clients
- Updated personal logs and business tracking documents accurately and according to schedule requirements
- Answered, scheduled and responded to reservation calls at specific times and locations
- Coordinated efficient routes to avoid delays and optimize schedules
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift
- Generated consistent referrals and repeat business by providing friendly and fast service
Overnight Supervisor
Waffle House
08.2008 - 04.2013
- Food running
- Upsold high-profit items such as appetizers and mixed drinks to
- Item promotion enhance sales numbers
- Menu presentation
- Restocked salad bar and buffet for lunch and dinner service
- Multi-line phone talent
- Collected credit card, cash and gift certificate payments from
- Stock management customers and made proper change for cash transactions
- Good listening skills
- Maintained table settings by removing courses, replacing utensils and
- POS systems expert refilling beverages promptly and courteously
- Quick learner
- Worked with POS system to place orders, manage bills and handle
- Money handling abilities complimentary items for dissatisfied customers
- MS Office proficiency
- Collaborated with kitchen team to support order preparation, manage
- Warehousing functions efficient deliveries and minimize customer service issues by verifying
- Route dispatch meals and replenishing
- Cleaned outdoor eating area and indoor dining room by wiping tables, placing trash in receptacles and restocking napkin dispensers
- Kept register accurate through correct billing, payment processing and cash management practices
Filing Clerk
City Hall
08.2010 - 05.2011
- Tracked incoming and outgoing files and materials and maintained accurate records for potential discrepancies
- Optimized information gathering and presentations with implementation of practical filing system
- Prepared new files and assigned tracking identification numbers, which resulted in better retrieval efficiency
- Adhered to all related company policies and government regulations regarding data oversight and confidentiality to promote overall information security
- Followed up with staff and customers by phone and email regarding missing or needed information and compiled retrieved information into files
- Processed correspondence, including post office pick-ups, sorting and distribution to appropriate parties
- Upheld confidentiality of all information to avoid potential data breaches and client lawsuits
Education
Associate Degree in Nursing - Medical Billing And Coding
Ultimate Medical Academy
Clearwater, FL05-2026
Skills
- Incident reports
- Daily reports
- Dispatch software
- Stress tolerance
- Security protocols
- Security patrol
- Security operations
- Data systems operation
- Cross-departmental teamwork
- Problem-solving
- Time management
- Attention to detail
Certification
- Food Handler Certification
- Guard Card
Timeline
Security /Security Dispatcher
Atlanta Public Schools
10.2024 - Current
Security Supervisor /Event Staff Supervisor
Georgia Tech
07.2023 - Current
Front End Zone Supervisor
Amazon
11.2021 - 08.2024
Delivery Driver/Supervisor
Amazon
01.2019 - 12.2021
Host / Server Lead
Steak n Shake
01.2019 - 06.2019
Server Assistant
LGC Staffing
10.2018 - 02.2020
Lead Cashier
Dollar Tree
08.2017 - 01.2019
Driver Supervisor
Hertz Equipment Rental
02.2016 - 12.2018
Shift Manager
Kfc
11.2014 - 07.2017
Driver / Set Up Coordinator
Golf Courses
10.2014 - 03.2015
Filing Clerk
City Hall
08.2010 - 05.2011
Overnight Supervisor
Waffle House
08.2008 - 04.2013
Associate Degree in Nursing - Medical Billing And Coding
Ultimate Medical Academy
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