Hi, I’m
Dalon Bell
San Pablo,California
Summary
Store Manager ( Starbucks ) -
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency. Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.
Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.
Security -
Dedicated Security Supervisor skilled in providing exceptional security monitoring, knowledge of surveillance protocols and CCTV equipment. Focused and detail-oriented with proven history of mitigating risks and utilizing reasoned decision-making in high-pressure situations.
Watchful Security Supervisor committed to maximizing facility security and minimizing risks. Monitors facilities with safety of visitors and staff in mind. Leads team of security professionals to protect facilities and guests.
Coordinated Security Supervisor with [Number] years of experience providing exceptional security detail and supervision for highly valuable corporate assets. Diligent and collaborative facilitator of comprehensive security system with expertly trained personnel and deliberate preventive measures. Exceptional provider of practical on-the-job training for new and sustaining security personnel.
Front Desk Agent -
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Warm and friendly individual helps customers in any situation. Enjoys working closely with team members to deliver positive guest experience. Experience as Front Desk Agent in busy and successful setting.
Warm and friendly individual helps customers in any situation. Enjoys working closely with team members to deliver positive guest experience. Experience as Front Desk Agent in busy and successful setting.
Overview
10
years of professional experience
Work History
Marriott Vacations Club
Security Supervisor
04.2023 - Current
Job overview
- Streamlined communication between security staff, ensuring prompt response to potential threats or concerns.
- Investigated and resolved security breaches to protect organization and corporate assets.
- Developed and implemented security policies and procedures to establish clear guidelines for operations and maintain quality standards.
- Coordinated protective service operations with other emergency response agencies.
- Improved employee safety by conducting regular training sessions on emergency procedures and proper use of security equipment.
- Supervised team of 3 security personnel during shift.
- Enhanced security measures by conducting thorough risk assessments and implementing new protocols.
- Provided ongoing training for staff members on key aspects of physical security principles, such as access control systems or situational awareness techniques during routine operations.
- Recorded incident reports with detailed accounts of occurrences.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Conducted frequent security audits to identify potential problems related to physical security, staff safety, and asset protection.
- Participated in the hiring process for new security personnel, conducting interviews and evaluating candidate qualifications to build an effective team.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
- Conducted regular patrols of facility to detect and deter security threats.
- Collaborated with management to develop security policies and procedures.
- Assisted with investigations into reported incidents, gathering evidence and providing detailed reports for review by management or law enforcement officials when required.
- Ensured compliance with all relevant regulations and industry best practices through continuous research and professional development opportunities.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Proven ability to develop and implement creative solutions to complex problems.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Cultivated interpersonal skills by building positive relationships with others.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Learned and adapted quickly to new technology and software applications.
- Passionate about learning and committed to continual improvement.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Marriott Vacations Worldwide
Front Desk Agent
09.2021 - 03.2023
Job overview
- Prepared reports on guest satisfaction levels and other metrics.
- Increased customer loyalty with exceptional communication skills and personalized service.
- Ensured compliance with hotel policies and procedures while addressing any discrepancies in a timely manner.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Demonstrated adaptability during unexpected challenges such as system outages or emergency situations while maintaining composure under pressure.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Responded swiftly to room requests and other inquiries made via establishment website, email, or phone.
- Maintained clean and organized front desk areas to uphold polished company image.
- Collected room deposits, fees, and payments.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Mentored new hires on best practices at the front desk ensuring they were properly trained and equipped to excel in their roles.
Courtyard Marriott
Front Desk Agent
02.2021 - 09.2021
Job overview
- Prepared reports on guest satisfaction levels and other metrics.
- Increased customer loyalty with exceptional communication skills and personalized service.
- Ensured compliance with hotel policies and procedures while addressing any discrepancies in a timely manner.
- Demonstrated adaptability during unexpected challenges such as system outages or emergency situations while maintaining composure under pressure.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Answered customer telephone calls promptly and appropriately handled needs.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Contributed to team success by consistently meeting or exceeding performance targets for guest satisfaction ratings and occupancy rates.
- Collected room deposits, fees, and payments.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Assisted guests in making informed decisions on local attractions, dining options, and transportation services.
- Mentored new hires on best practices at the front desk ensuring they were properly trained and equipped to excel in their roles.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Worked flexible hours across night, weekend, and holiday shifts.
Starbucks
Store Manager
03.2018 - 02.2021
Job overview
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Reported issues to higher management with great detail.
- Developed and implemented successful staff incentive programs to motivate employees.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Managed inventory control, cash control, and store opening and closing procedures.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Rotated merchandise and displays to feature new products and promotions.
- Excellent communication skills, both verbal and written.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Managed time efficiently in order to complete all tasks within deadlines.
Starbucks
Barista
04.2015 - 02.2018
Job overview
- Learned special recipe items and seasonal offerings to best meet customer needs.
- Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
- Collaborated with management to plan promotional events or seasonal menu items that attracted new clientele.
- Explained beverage preparation and offered samples to help customers choose ideal items.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Packaged bagels, muffins and other food items for customer purchase.
- Controlled line and crowd with quick, efficient service.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Used POS system to accurately enter orders and process payments.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Excellent communication skills, both verbal and written.
- Self-motivated, with a strong sense of personal responsibility.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Safeway
Deli Clerk
02.2014 - 03.2015
Job overview
- Collaborated with other departments to promote cross-merchandising opportunities and improve overall store performance.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Prepared recipe ingredients by washing, peeling, cutting, and measuring.
- Streamlined order fulfillment processes for quicker turnaround times and increased customer satisfaction.
- Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
- Filled out daily shift log to record amount of food prepared, used and leftover.
- Accurately operated cash register to process customer payments.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Exceeded customer expectations by going above and beyond to accommodate unique requests or last-minute changes to orders.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Education
Pittsburg Senior High SchoolPittsburg, CA
High School Diploma
06.2013
Skills
- Security personnel training
- Crowd Control
- Crisis Management
- Asset Protection
- Corrective Actions
- Microsoft Office
- Background Investigations
- Compliance Management
- Team Collaboration
- Crime Prevention
- Business Growth Initiatives
- Retail Merchandise Quality Standards
- Mind Mapping
- Business Forecasting
- Effective Planning
- POS System Operation
- Phone and Email Etiquette
- Marketing
- Guest Relations
- Detail Oriented
- Critical Thinking
Timeline
Security Supervisor
Marriott Vacations Club
04.2023 - Current
Front Desk Agent
Marriott Vacations Worldwide
09.2021 - 03.2023
Front Desk Agent
Courtyard Marriott
02.2021 - 09.2021
Store Manager
Starbucks
03.2018 - 02.2021
Barista
Starbucks
04.2015 - 02.2018
Deli Clerk
Safeway
02.2014 - 03.2015
Pittsburg Senior High School
High School Diploma
Similar Profiles
Desiree YancyDesiree Yancy
Guest Relations Coordinator at Marriott Vacations ClubGuest Relations Coordinator at Marriott Vacations Club
Kieluck ParasdasKieluck Parasdas
Safety and Security Officer at Marriott Vacations ClubSafety and Security Officer at Marriott Vacations Club
Saudwendia BrunoSaudwendia Bruno
Owner Service Advisor at Marriott Vacations Club WorldwideOwner Service Advisor at Marriott Vacations Club Worldwide