Da'Lon Kennedy
Senior Sales Associate
Houston,TX
Summary
Dedicated and results-driven professional with over 8 years of diverse experience in customer service, sales, warehouse operations, and military service. Demonstrates strong leadership abilities and expertise in emergency response and safety management, developed as a firefighter in the U.S. Air Force. Recently transitioned into telecommunications sales, effectively leading a team and training new hires while excelling in a competitive, high-performance environment. Certified in Firefighter I & II, Hazmat Awareness, CPR, and OSHA 10; committed to operational excellence, team collaboration, and achieving organizational goals.
Overview
8
8
years of professional experience
4
4
Certifications
1
1
Language
Work History
Door-to-Door Sales Representative
Verizon
01.2024 - 01.2025
- Promoted Verizon Fios cable and internet services through direct, in-person sales to residential customers.
- Consistently met or exceeded daily and weekly sales targets in a competitive, performance-based environment.
- Provided product education, answered service-related questions, and guided customers through sign-up processes.
- Assisted in onboarding and training new team members, demonstrating effective sales techniques and customer service skills.
- Supported team leadership by coordinating outreach efforts and mentoring junior representatives in the field.
- Developed comprehensive understanding of competitor offerings to effectively highlight advantages of own products during presentations.
- Streamlined sales process through efficient planning of daily routes and strategic prioritization of leads.
- Increased sales by establishing rapport with potential customers and delivering tailored product presentations.
Laborer – Pipeline Industry
Frontier
01.2023 - 01.2024
- Operated tools and equipment for construction and maintenance of pipeline infrastructure.
- Maintained safety protocols and ensured regulatory compliance.
- Performed physically demanding tasks in diverse environments.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
- Assisted in reducing material waste by accurately measuring, cutting, and assembling materials as needed.
- Promoted a positive work environment by demonstrating strong teamwork and communication skills.
- Enhanced project timelines by collaborating effectively with team members on various tasks.
- Supported construction projects by assisting with heavy equipment operations and manual labor tasks.
Firefighter
United States Air Force
01.2019 - 01.2023
- Responded to emergencies including fires, hazardous materials incidents, and medical crises.
- Trained and supervised team members in safety, rescue operations, and equipment use.
- Maintained firefighting gear and vehicles, ensuring readiness for rapid deployment.
- Operated under pressure with strong decision-making and teamwork.
- Performed life-saving procedures during medical emergencies, administering CPR and first aid as needed.
- Collaborated with fellow firefighters to execute efficient firefighting strategies, mitigating property damage and loss of life.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
Warehouse Loader
UPS
01.2018 - 01.2019
- Loaded and organized packages for timely delivery.
- Maintained safety standards while meeting performance goals.
- Supported logistics team through consistent, detail-oriented work.
- Utilized hand tools, forklifts, pallet jacks, and other specialized equipment safely while performing daily tasks in the warehouse environment.
- Enhanced team productivity through clear communication and collaboration with colleagues.
- Expedited order processing by swiftly locating items using warehouse management software systems.
Server
IHOP
01.2017 - 01.2018
- Delivered high-quality customer service in a fast-paced restaurant setting.
- Handled guest concerns promptly and professionally.
- Managed multiple tables during peak hours with efficiency and friendliness.
- Maintained clean workspaces in accordance with health guidelines.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
High School Diploma -
Eleanor Roosevelt High School
Greenbelt, MD01.2019
Skills
Leadership development
Certification
Firefighter I and II
Timeline
Door-to-Door Sales Representative
Verizon
01.2024 - 01.2025
Laborer – Pipeline Industry
Frontier
01.2023 - 01.2024
Firefighter
United States Air Force
01.2019 - 01.2023
Warehouse Loader
UPS
01.2018 - 01.2019
Server
IHOP
01.2017 - 01.2018
High School Diploma -
Eleanor Roosevelt High School
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